Solution Consultant (PostNL Consumer App)

Locatie:

Den Haag/hybride

Uren:

37 uur per week

Salaris:

€ 4091 - € 5637 per maand

Opleiding:

HBO/WO

Vakgebied:

IT - platforms and solutions

Contract:

Reguliere baan

Fulltime:

Ja

Over de functie

As a Solution Consultant within the PostNL Consumer App team, you work on the digital backbone of the consumer experience. You translate business goals and customer needs into future‑proof IT solutions for the PostNL app, the app millions of people use every day to track, receive and manage their parcel deliveries.

Verantwoordelijkheden

Visible Work:

You work on one of the most used apps in the Netherlands, playing a key role in the daily logistics experience of consumers.

Challenge:

You will tackle complex issues and develop IT solutions that lead to more efficient and effective use of our resources.

Collaboration:

You will act as a bridge between business and IT, working closely with developers, agile teams, UX designer, the business, and the product owner.

Development:

Take advantage of training, knowledge-sharing sessions, and growth opportunities within PostNL.

Flexibility:

Enjoy a hybrid work model and decide where and when you work. Our modern office in The Hague is always available.

Wat ga je doen

As a Solution Consultant, you are part of an agile DevOps team within IT Ecom- Connected Commerce, responsible for the PostNL consumer app. This app is a key digital touchpoint where consumers can, among other things:

• track their parcels,
• manage delivery preferences,
• receive notifications,
• handle service requests,
• increasingly interact through smart, data‑driven flows.

You translate business and product requirements into concrete, feasible IT solutions. You provide clear guidance and assignments to the development team and ensure coherence within the broader landscape of the app, backend systems and external platforms. With your solution‑oriented mindset, you understand both technical complexity and user impact. You actively contribute ideas for improvement, support roadmap decisions and help teams continuously improve the way they collaborate and deliver. You work according to Agile/SAFe principles, align closely with other Solution Consultants and stakeholders, and know how to set the right priorities. The working environment is hybrid, and English is the primary working language within the team.

Wat vragen wij

You are analytically strong and can seamlessly switch between business and IT. With your experience in Consumer Accounts, you easily translate complex issues into concrete IT solutions.

• A Bachelor’s or Master’s degree (HBO/WO).
• At least 3 years of experience in a similar role.
• Experience or affinity with software development.
• Experience with CIAM solutions.
• Knowledge of SAFe/Agile working (preferred).
• Strong communication skills and solid stakeholder management capabilities.

Wat bieden wij

You will work on meaningful and innovative projects used by consumers across the Netherlands. PostNL aims to become the logistics e-commerce platform of the future—smarter, faster, and better at delivering special moments. Your mindset and our challenges will come together here, backed by an attractive benefits package:

• Competitive Salary: € 4.091,- to € 5.637,- gross per month (scale 10) for a 37-hour workweek.
• Hybrid & Flexible Working: Arrange your working hours and location. If you work from home two days or more per week, you receive a net allowance of €45 per month.
• Time Off & Compensation: 8% holiday allowance and 25 vacation days (full-time).
• Pension Scheme: A solid pension plan through the PostNL pension fund.
• Professional Development: Access to training and development courses via the PostNL Academy.
• Company Resources: Laptop, smartphone, and contribution to travel expenses.
• Modern Office Location: Based in The Hague, with excellent public transport links

Meer informatie

• Would you prefer to have a cup of coffee or tea with us first to learn more about the position? You can! Just give us a call or send an email!
• During the application process, we will conduct a background check. As part of this, we will request a Certificate of Good Conduct (VOG). We will also check your references and may conduct a customized screening.
• We prefer to look for new colleagues who want to help us build the PostNL of the future ourselves. Therefore, we do not accept unsolicited applications or inquiries from recruitment agencies (they will be returned to sender).