Customer Service Representative | German and Dutch

As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, returns, and product related questions.
• Deliver high quality service to primarily German and Dutch speaking customers.
• Process orders and maintain accurate customer and order information.
• Create and manage invoices and other administrative documentation.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support customer experience initiatives and contribute to process improvements.
• Assist with additional customer service channels and projects as the business grows.

Requirements

• Minimum MBO-4 working and thinking level or equivalent qualification.
• At least 1 year of experience in customer service or customer support role.
• German language proficiency at C2 level and Dutch language proficiency at B1 or B2 level are required
• You are located in the Dordrecht area
• Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus.
• Strong communication and interpersonal skills.
• Customer focused mindset with excellent problem solving abilities.
• Able to work accurately in a fast paced and evolving environment.

Please note that visa sponsorship is not available for this positionBenefits

• Competitive salary package, depending on experience and qualifications
• Full time position, with flexibility to discuss 32 or 36 hours per week
• 25 vacation days annually
• Travel allowance
• Employee discount on company products
• Fully on site position in Dordrecht

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