Conversational UX Designer (m/w/d)

Conversational UX Designer (m/f/d) – Hamburg/Berlin/Cologne, hybrid. This role is part of the Experience & Engineering team in Germany, focusing on creating emotive, conversion‑focused digital experiences through UX design, dialogue structuring, and advanced prompt crafting for chat and voice interactions.

• Bring new ideas around AI assistant best practices and cross‑industry insights to project teams.
• Design conversational flows and dialogue structures.
• Define tone, voice, and assistant personality that works across channels and interaction styles.
• Translate strategy and insights into user‑centered flows.
• Substantiate design choices with annotations and create simple prototypes.
• Present work to clients and stakeholders, handling input and feedback.
• Collaborate with Product Managers, AI engineers, and developers to shape the final experience.
• Conduct testing and iterative improvement of conversations and prompts based on user behavior, conversational metrics, and qualitative feedback.

• 4+ years of experience as a UX and/or Conversational designer at an agency or renowned brand.
• Experience designing chatbot or voicebot solutions.
• Excellent writing and communication skills for task‑oriented and natural‑sounding dialogues.
• A strong portfolio (website or PDF) demonstrating your experience and passion.
• Experience working in multidisciplinary teams.
• Working proficiency in English and German.
• Experience with Figma and collaborative tools.
• Availability to start working in Germany.

• Flexible, hybrid working policy (1–2 days at the office, depending on location).
• Company pension scheme.
• Lease bike options / JobRad and a 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office and dedicated smoothie days.
• Contribution to your health through the OpenUp platform.
• Exclusive access to sustainable, healthy products at attractive deals.
• Social events and opportunities to connect with colleagues through organised activities and celebrations.
• Opportunities for training, development, and certifications to further your skills.
• Participation in the global annual DEPT® Cares Month to support local charities.

At DEPT, we actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds. We encourage applicants who may not meet every qualification to apply, and we support reasonable adjustments throughout the recruitment process and beyond.