- Category: Customer Service / Order Management
Our client is a global online marketplace (and reseller) for developer software tools and components. They are looking for an ambitious German-speaking Customer Success Advisor to join their team.
Key Responsibilities- Respond to customer inquiries regarding software licensing, pricing, payment information, and order status via email, phone, and live chat.
- Prepare and manage quotations for new software licenses and renewals for both the sales team and assigned customers.
- Proactively follow up on quotations to support business conversion.
- Oversee the end-to-end order process, ensuring accuracy in pricing, licensing details, and delivery.
- Collaborate with Account Managers, Technical Support, Finance, and external stakeholders to ensure smooth operational processes.
- Maintain accurate customer and order records within internal systems.
- Support additional administrative and operational tasks as required.
- Near‑native proficiency in both German and English (written and spoken).
- 1‑2 years of experience in contract renewals, customer success, customer service, inside sales, or a similar client‑facing role.
- Strong organisational skills with the ability to manage multiple tasks effectively and maintain high attention to detail.
- A proactive mindset with a willingness to learn and adapt within a fast‑paced software sales environment.
- Results‑driven, with the ability to work independently as well as collaboratively within a cross‑functional team to achieve targets.
- Competitive salary and monthly performance‑based bonus.
- 25 holiday days.
- Extensive onboarding and continuous support.
- Collaborative and international business culture with a supportive team environment.
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€40000 - €55000 monthly