As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z.
- Manage incoming requests from French-speaking customers related to technical support, maintenance and service activities.
- Assess customer needs and determine the most appropriate follow-up.
- Coordinate service activities and ensure all stakeholders are aligned throughout the process.
- Communicate with customers, field technicians and internal departments to ensure timely resolution of requests.
- Prepare quotations and process service-related documentation.
- Monitor planning, progress and completion of customer requests.
- Support the coordination of spare parts, maintenance activities and field interventions.
- Maintain accurate records within internal business systems.
- Contribute to improving workflows and customer support processes.
- Build strong customer relationships and identify opportunities to further enhance the service experience.
- A vocational or bachelor's level of education, or equivalent work experience. You have a technical background and an affinity for machinery with a commercial drive / background.
- (Our client is also open for fresh graduates)
- Fluency in French and English, both spoken and written.
- Dutch and/or German is considered an advantage.
- Experience in customer service, technical support, service coordination or a similar role. Motivated graduates with a strong interest in technology are also encouraged to apply.
- An interest in technical products, industrial equipment or engineering.
- Excellent communication and organisational skills.
- A proactive mindset and a solution-oriented approach.
- The ability to work independently while collaborating effectively with different teams.
- You are living in the Netherlands and in or near the Groningen area is a must
- If you are living in Paris (France), you may work hybrid. It can be discussed.
- This is a full time position - 40 hours per week. Long term.
- The salary is depending on work experience and education.
- You will join an internationally operating organization with substantial growth ambitions.
- Plenty of opportunities for personal development.
- Good employment conditions in line with market terms.
- 27 holidays per year + 13 ADV days
- Commuting allowance according to company policy
- Participation in the pension scheme & collective discount on additional healthcare plans
- Hybrid working: You may work from home and flexible working hours (needs to be discussed with the department manager)
€3500.00 - €4800.00 monthly