Country P&C Location Operational Services Manager

We are looking for a Country People & Culture Location Operational Services (LOS) Manager to play a key role in shaping and leading our People & Culture operational services. In this role, you will drive excellence in how we deliver P&C services, ensuring a smooth, high-quality experience that supports both our co-workers and the business. You will lead and coordinate all core P&C operational activities, setting high standards for performance, collaboration, and continuous improvement.

As Country P&C LOS Manager, you will lead the operational delivery of core People & Culture services, including Recruitment, Learning Delivery, People Analytics, Payroll, Mobility, Data Administration, and Absenteeism & Prevention.

You will lead a team of 30 co-workers with 9 direct reports (including 2 Team Leaders), be part of the Country P&C Management Team, and report directly to the Country P&C Manager.

Key Responsibilities:

• Oversee and coordinate the delivery of People & Culture services in collaboration with our Shared Service Centre in Poland, ensuring effective coordination, clear accountability and compliance with agreed service standards.
• Collaborate with stakeholders to support the implementation of people and culture initiatives, programs, policies, and services.
• Lead functional leaders and specialists to deliver consistent excellence in all relevant daily activities.
• Provide support in the development of relevant people and culture policies, programs, and processes.
• Manage and oversee operational P&C service delivery within the country to ensure risk, compliance, and operational excellence.
• Lead local P&C Support within the country and provide input on P&C policies, processes, and programs.
• Participate in Service Delivery Forums to handle any changes to the Service Delivery Model, financial frames, and P&C Governance.

Can you imagine? IKEA started as a small mail-order company in Älmhult, a rural village in Sweden. Today, you can find us in 63 countries with a unique range of products. Working at IKEA means working in a world of ideas. A world our co-workers describe as a place where everyone is welcome and you can truly be yourself. A place where we make a difference together for as many people as possible and for the planet. It's also a workplace where you shape your own career path and where there's plenty of room for your practical creativity and ideas. All of this while working in a great team with colleagues who are always ready to help when needed.

At IKEA, we believe it's important that you can be yourself. Our environment is dynamic and requires flexibility and strong leadership. You are someone who thrives on change and leading in the unknown. Do you recognize yourself in the following?

• University degree and 6 years of related experience, or a minimum of 10 years of related experience
• Minimum 5 years of managerial experience, strong leadership skills
• Continuous Process Improvement
• Navigating in the unknown
• Flexible & stress resistant
• Advanced level of MS Excel
• Fluent in English, fluent in Dutch is an asset

What we do today, we do even better tomorrow. Together, we can make a difference for people and the planet. And IKEA takes good care of you too.

Are you excited and see yourself in this role? Fantastic! Upload your CV and additional information, such as your motivation letter and include your salary expectation. We reserve the right to close the vacancy earlier than the stated closing date or keep it open longer.

Are you excited about the role and see yourself in this position? Fantastic! Upload your CV and motivation letter and apply today.

We look forward to your application!

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