Senior Business Operations Manager

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Job Summary

The Senior Business Operations Manager plays a pivotal role in driving the operational efficiency, planning and cross‑functional collaboration of the Finance Department. They will work closely with the Department leadership team (LT) and other departments to optimize business processes, streamline operations and achieve our organizational goals.

The Senior Business Operations Manager is responsible for designing, driving and overseeing the day‑to‑day operations (strategy, systems, execution, intelligence and performance) of a business (organization, department, area, function) to ensure it runs effectively and efficiently, to achieve shared objectives and mitigate key risks and dependencies. They will also drive and facilitate the adoption of Company wide processes within their department impacting major strategic initiatives.

The Senior Business Operations Manager partners with Department LT to make sure the right prioritization is in place, Department objectives and plans are identified and that the right tracking is in place to monitor progress and KPIs of those.

The Senior Business Operations Manager acts as Finance’s single point of contact for all yearly business planning activities, as well as the execution of the planned activities after annual budget submission. They will also facilitate alignment between departments and make sure the results of the yearly planning will be correctly identified and followed up.

This role will also play a part in the creation and execution of the Finance strategy, ensuring that the right topics are being worked on. This will include governance and active program and / or portfolio management, or leading the change for Booking.com’s most complex transformations.

This role manages a team of ~10 people and is responsible for setting clear direction, fostering a collaborative and high‑performance culture, encouraging professional development and growth, and promoting a positive and inclusive work environment.

Key Job Responsibilities and Duties

Business cadence:

• Define, execute and manage the rhythm of the business working closely with the Fintech Leadership Team, ensuring an effective adoption of corporate cadence (e.g., Monthly Business Reviews, Strategic Portfolio Management, Quarterly Planning, and Workforce Management tracking).
• Run and optimize our cross departmental engagement model to effectively deliver on our shared objectives.

Process excellence:

• Design, implement, and drive adoption of standardized processes and tooling across the Fintech department to increase efficiency and effectiveness.
• Lead the adoption of our corporate planning process through all the different phases, including driving and facilitating cross department handshakes and the dependency planning process.

Performance management:

• Actively manage the department scorecard (tracking and reporting), providing insights and recommendations to the Fintech LT. Initiate and lead projects aligned to (improving) scorecard KPIs.

Stakeholder management:

• Effectively influence across all levels, up to SVP.
• Lead the cross‑functional collaboration efforts among various teams, departments, and stakeholders.

Craft methodology and standards:

• Drive and shape the future of the BusOps craft for Fintech and Booking.com.
• Design and implement (new) structured methodologies and standards.

People leadership:

• Recruit, mentor, and lead a team of ~10 people, fostering a collaborative and high‑performing culture. Provide clear direction, set performance expectations, and conduct regular performance reviews.
• Lead by example, demonstrating Booking.com's values and behaviors, and acting as a role model for the team.

Qualifications & Skills

• Craft skills: Strong process and business operations management experience, including experience driving quarterly/annual planning.
• 10+ years experience required
• Able to design and implement processes which aim to improve BU effectiveness and efficiency.
• Strong problem solver: able to identify challenges and opportunities and drive solutions independently.
• Able to use quantitative and qualitative data to tell a clear story and drive decision making.
• Highly organized and structured to ensure all processes run smoothly and in a reliable manner. Able to envision and design effective tools to drive process optimization.
• Experience with JIRA (preferred), or similar enterprise tooling, and the change management around it.
• Strong written and verbal leadership communication skills; ability to influence and steer senior management (up to SVP).
• Able to function well within ambiguity and in a constantly changing environment.
• Proven experience managing a team, ideally including people managers (managing managers).
• Prior experience working in the tech and/or payments industries preferred, but not required.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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