Team Lead Functional Support

SUMMARY OF THE ROLE

• Team Lead Functional Support
• Full/part time: Full Time
• Location: Schiedam, Netherlands

Ready to lead a team that keeps our global IT landscape running smoothly? At Mammoet we rely on a strong IT foundation to support our worldwide operations. As Team Lead Functional Support, you will play a key role in managing, developing and empowering a team of Functional Support specialists (10 FTE). You ensure that our internal customers receive high-quality support, reliable solutions and continuous service improvements.

This is a dynamic leadership role where people management, service excellence, supplier coordination and data‑driven decision‑making come together.

WHAT YOU’LL BE DOING

As the Team Lead Functional Support, you will oversee the daily operations of the Functional Support team within Global IT. You manage workload distribution, safeguard support processes and ensure timely delivery of IT services in line with business expectations. With a focus on team performance, development and continuous improvement, you contribute directly to the stability and efficiency of Mammoet’s IT environment.

Leadership and development

• Lead, coach and develop the Functional Support team, ensuring a high level of expertise and engagement.
• Coordinate daily activities, monitor workload and review work in progress.
• Support training, knowledge‑sharing and professional development activities.

Support and service delivery

• Ensure high‑quality support and solutions for internal customers, adhering to established service level agreements (SLAs).
• Promote consistent use of best practices across the support process.
• Resolve escalations and maintain a strong customer‑service mindset.

Supplier and stakeholder management

• Monitor and manage third‑party IT suppliers, ensuring performance, cost‑effectiveness and service quality.
• Maintain strong relationships with internal customers, stakeholders and partners.

Continuous improvement and governance

• Advance departmental standards, processes and technology.
• Drive a culture of proactive improvement and service excellence.
• Ensure administrative activities meet internal policies and audit requirements.

Management Information and reporting

• Prepare and analyze management reports using defined KPIs.

WHAT YOU’LL NEED

• Bachelor’s or Master’s degree in IT, Business Administration or a related field.
• At least 8 years of experience in IT support, including proven team leadership.
• Strong analytical and problem‑solving abilities.
• Excellent planning and organizational skills, with the ability to manage priorities under pressure.
• Proven experience in improving processes and implementing best practices within IT support.
• Experience in managing supplier relationships and monitoring performance.
• Familiarity with ISM or similar service management frameworks (certification preferred).
• Strong communication and interpersonal skills, able to interact effectively with team members, stakeholders, internal customers and suppliers.
• Experience with data analysis and KPI‑driven reporting.

WHAT YOU’LL GET

• A competitive salary and benefits package, recognizing your experience and impact.
• A collaborative, multicultural and supportive team environment, where open communication and teamwork drive success.
• The opportunity to shape and develop your own Mammoet career – with access to internal mobility, growth paths and roles that match your strengths and ambitions.

WANT TO KNOW MORE?

• Get in touch – email shai.ponit@mammoet.com

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