Principal IT Product Lead / IT Delivery

Odido is on a mission to become the most customer-driven telco in the Netherlands. We believe technology only matters when it serves people, when systems work, people can work, and customers get helped better. That’s why we build with care and intent: Human in how we collaborate, Optimistic about what we can improve, and Forward-thinking in the choices we make for tomorrow.

Role Scope

As Principal IT Product Lead, you orchestrate and elevate the strategic and tactical side of IT product and journey development within Odido, helping Senior- and IT Product Leads deliver complex initiatives that stay aligned with our broader objectives and architecture direction. You’re the person who brings cohesion when multiple teams and disciplines need to move together – business, operations, network and engineering – so that decisions are understood, trade-offs are explicit, and delivery becomes sustainable.

In this scope your focus is end-to-end: shaping the design and roadmap for front-end sales journeys and service journeys, while keeping the full stack in view, including front end, back end and the billing services that power the experience. You’ll work closely with stakeholders in marketing, propositions and customer operations, not to “out-argue” them, but to translate ambitions into pragmatic designs that are clear, simple and buildable. The aim is not to add complexity, but to make the IT architecture simpler over time, in line with our architecture strategy and ongoing IT transformation.

Responsibilities:

• Provide architectural guidance to IT Product Leads and ensure alignment with enterprise architecture
• Shape and align end-to-end roadmap and solution direction across sales and service journeys (full stack, incl. Billing services)
• Validate cross-team deliverables and ensure cohesive solution design
• Strengthen collaboration between business, operations, network and engineering to surface needs and challenges
• Devise technical solutions aligned with strategy, priorities and budget
• Act as communicator/mediator and make decisions when teams can’t reach agreement
• Contribute to a forward-looking tactical/strategic outlook (1.5–5 years) together with architecture and engineering leadership

About the Team

You’ll be part of a cross‑functional, cross‑journey environment where collaboration between technical and non‑technical stakeholders is essential. The team values openness, craftsmanship and is simplifying architecture while continuing to deliver for customers.

You must already live in the Netherlands (work permit required), preferably within ~30 km of The Hague, and you’ll work at least 3 to 4 days per week from our Den Haag office.

• Good salary and variable bonus scheme
• Hybrid working
• A progressive pension scheme
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day
• Redeemable holidays
• An Odido subscription
• Real growth opportunities
• Personal annual learning budget and over 200 digital training and courses
• Workshops, learning weeks, annual ski trip, fun outings and parties

Some things you cannot learn at university, you possess them by nature. You bring empathy in how you lead and listen, structured thinking when situations get complex, authenticity in how you communicate, calm decision making under pressure, and a genuine instinct to collaborate.

• A relevant Bachelor’s or Master’s degree, or equivalent experience in IT/product leadership in a large IT Delivery Organization
• Senior experience leading or guiding complex IT product/journey development across multiple teams
• Strong ability to bridge business and IT and align diverse stakeholders through change
• A pragmatic mindset: you can turn ambition into simple, workable designs and decisions
• Strong communication skills and maturity when working with marketing, propositions and customer-facing domains
• Architectural thinking: able to guide towards simplification and consistency with enterprise architecture
• Comfort operating in an environment with high change and multiple parallel transformations

• Telco solution architecture experience (or similar complexity)
• 3–5 years experience as a solution architect before (or alongside) product/journey leadership
• Experience designing customer journeys (sales and/or service), ideally with marketing and/or customer operations exposure
• Strong understanding of billing and service platforms in a full-stack context
• Experience coaching IT Product Owners or acting as a senior sparring partner

We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all.