Service (Delivery) Manager

As a Service (Delivery) Manager, are you ready to make a real difference by improving customer-oriented service processes within a close-knit team, with plenty of room for your own initiative and ownership?

This makes the position as Service (Delivery) Manager unique

• You are responsible for impactful processes and implementation projects, directly contributing to successful customer partnerships and long-term results.

• You operate exactly between operations and the commercial side, ensuring that strategy, quality, and execution align seamlessly.

• You are in direct contact with a diverse portfolio of Dustin's large corporate clients which means no two days are the same.

In the role of Service (Delivery) Manager at Dustin, you are the driving force behind the implementation and management of services from the Product Lifecycle Services portfolio for large enterprise customers (2000+ users). In this role, you combine a high degree of independence with close collaboration across Sales and Operations. Together, you ensure continuous improvement of processes, drive innovation in our service delivery, and contribute to high customer satisfaction. You work in a hybrid setup and are part of a friendly and ambitious team within Dustin. The team meets regularly at our Nijmegen office for alignment, knowledge sharing and team connection.

The Hiring Manager for the role is Jeroen Arendts, Team Manager- Business Support. He works based on pragmatism and trust, with a strong focus on facilitating the team and supporting personal development so everyone can perform at their best.

Your role and influence as Service Manager Responsibility

You are responsible for translating agreed services into practical and efficient processes, defining clear service levels, safeguarding contractual agreements, and leading the implementation of won service contracts from tenders or RFPs, working closely with Sales and Operations to ensure smooth and successful execution within Dustin’s operational organization.

Collaboration

Together with your team, you ensure contract requirements are translated into concrete processes and documented agreements (DAPs and SLAs), aligning expectations with execution and enabling operational teams to deliver structured, consistent, and high-quality services while maintaining close collaboration with the customer throughout.

Core activities

• Coordinate internal teams to achieve agreed contract terms and service levels
• Act as the central point of contact for customers and internal departments
• Monitor service performance and proactively implement improvements

Benefits at Dustin

We believe that Dustin has more to offer than just the benefits listed here. You will fully understand this once you work with us. Curious? Our Life at Dustin - Dustin Benelux page has everything you need.

• A lease car
• Working from home allowance of €2.45 per working from home day, paid monthly

You can find more of our benefits below in the vacancy.

Who could be successful in this role

You are a curious and driven professional who gains energy from tactical and strategic customer interactions and does not scare away from working closely with operational teams to steer quality, looks beyond the initial question to uncover underlying needs, and takes ownership of solving (sometimes complex) challenges at the intersection of commerce and operations.

• An HBO-level working and thinking capacity
• Working experience in a service, IT, or logistics-related environment, with at least 3 years of relevant professional experience.
• Customer facing experience in building and maintaining strong customer relationships
• A strong command of Dutch and English, both spoken and written
• Familiarity with Service, Process, or Project Management; certifications such as Lean, ITIL, or Prince2 will be a plus but not mandatory.

What can you expect next?

To ensure a fair recruitment process without unconscious bias, we will handle your application anonymously and will not accept cover letters. We therefore ask you not to send a cover letter, so that the selection is based solely on professional competences. We expect the following steps in the recruitment process:

• Telephone introduction with TA Partner, Karishma
• Cognitive & Personality Assessment Test via Assessio
• First Interview with the Hiring Manager, Jeroen.
• Second Interview with the Hiring Manager, Jeroen and the Head of Business Support & Projects, Rob

For questions about the position, you can contact TA Partner, Karishma Sindhu via karishma.sindhu@dustin.com.

Please note that for this specific job, we don´t provide any relocation or work permit sponsorship support.

Read more about how to become a Dustineer.

#J-18808-Ljbffr