Are you passionate about hospitality and committed to excellence? Join us at Tivoli Doelen Amsterdam, the city’s oldest hotel and proud recipient of Two Michelin Keys, where history, elegance and contemporary service blend seamlessly. Our landmark house on the Amstel has welcomed distinguished guests for centuries, and today we continue this tradition by creating refined, memorable experiences shaped by genuine care and meticulous attention to detail.
As our new Front Office Manager, you will help us uphold this legacy by leading the team that is the heart of our guest journey.
Your Role as Front Office Manager (f/m/d)As Front Office Manager, you will assume full professional and disciplinary responsibility for the Front Office team. As you look after our guests with commitment and passion, we make sure you feel equally supported.
What We Offer – Beyond the OrdinaryEnd-of-year bonus (up to 100% of monthly gross salary) and refer‑a‑friend bonus (€500)
Free online and offline training through our internal University
Welcome @ Work: dine, stay the night, and enjoy breakfast at your own hotel
Employee rates from €36 worldwide, 30% F&B discount, and Friends & Family rates up to 25%
Discounts at a wide range of (web)shops
Company Fitness, Bicycle Plan and Sport Plan
Strong opportunities to grow within Minor Hotels
Salary based on experience, beginning at Horeca CLA scale 7
Lead, coach, and inspire the Front Office team, setting the tone for exceptional service
Act as the main point of contact for guest-related matters, concierge duties and administrative processes
Ensure the highest quality standards, guest satisfaction, and upselling performance
Participate as an active member of the hotel’s Management Team
You have a natural passion for hospitality and take genuine pleasure in helping guests
Experience as a Front Office Manager or Assistant Front Office Manager
Strong leadership skills: energetic, supportive, motivating and detail‑oriented
A true ‘natural host’ with an eye for personalised service
Strong command of the English language; Dutch is an advantage
Comfortable working with figures and operational systems
Open personality, excellent eye for detail, and the resilience to handle challenges with grace