Junior Consultant - Customer Tech

Overview

Process When you apply for this role, a small selection of candidates will be invited for a ‘Job Day’ at our office on Friday February 20th, where multiple interview rounds (including one case) will take place – with an in-between decision point. Please note that we need a motivation letter included with the application, you can add it under resume attachments. We are looking forward to welcoming one candidate as our new colleague!

The work

Are you passionate about technology and excited to help organizations modernize their customer engagement platforms? As a Junior Consultant - Customer Tech within our Service team, you will play a hands-on role in delivering cloud-native customer solutions and supporting the implementation of advanced technologies such as CCaaS platforms, CRM integrations, automation, and AI-driven capabilities – designing great customer experiences, personalized service and unlocking business growth.

Responsibilities

• Team Our Service team consists of 17 talented and engaged colleagues. We see each other every week in our office for formal and informal events. You\'ll have the opportunity to work on multiple projects for various clients across diverse industries, broadening your exposure to different business challenges and customer engagement strategies. This dynamic environment allows you to apply your skills while gaining valuable experience in tailoring solutions to meet client needs.
• Daily Tasks As a Customer Tech Analyst, you will contribute to reshaping the customer service environment through the integration of the latest technologies with architecture and solution design. You will collaborate closely with technical architects and consultants on system analysis, configuration, and designing effective solutions, thereby deepening your expertise in modern customer service technology stacks. Key duties can include mapping process and interaction flows, configuring and validating CCaaS environments, preparing technical solution options, evaluating integration methods with CRM or backend systems, and drafting technical deliverables and presentations.
• Technology We always look for innovative solutions to improve our client\'s customer experience and growth, and we do so by combining business with technology. You’ll be introduced to the latest AI technologies that power modern customer service organizations, including CCaaS platforms, CRM solutions (e.g., Salesforce, Microsoft Dynamics), cloud platforms, and basic integration concepts.

With all our roles, there is in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Who we are – Accenture

Accenture Song

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.

Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.

Here’s what you’ll need

• A master\'s degree
• Great study results
• Extra-curricular activities
• Fluent in English (spoken and written)
• Affinity with front-office, digital experiences, or cloud technology
• Interest in learning about CCaaS, CRM, cloud, and systems integration, as well as a curiosity for emerging technologies such as Generative AI (GenAI), is highly valued.

Bonus points if you have

• Fluent in Dutch (spoken and written)
• Academic or internship experience related to customer service, CRM, cloud, or software projects
• Strong analytical skills: quick to understand complex problems and the ability to absorb information quickly.
• Excellent written and spoken communication skills; the ability to articulate complex problems and solutions in a simple, logical, and impactful way.
• Experience working in teams, student boards, or extracurricular projects
• Leadership qualities: the ability to establish fast relationships and gain value through collaboration with both client and colleagues.
• Passion: you like challenges, you decide about proven ability to adapt to your environment and act decisively to achieve results, you consider about determination and have a presumed attitude

What’s in it for you?

Promises

• Work with flexibility, in a culture based on trust.
• Embrace a sustainable growth mindset.
• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
• Lead and transform our clients with technology.
• Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

• Unlimited learning: access to thousands of free courses, classes and workshops.
• Do Good volunteering program.
• Paid transport (budget for electric bicycle or car, NS-Business card)
• A laptop, iPhone, and home office setup allowance.
• Social activities like Friday Drinks, sport events and parties

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