Head of Customer Operations

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform enables Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to successfully launch their respective businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric vehicles and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

In this position, you’ll be responsible for GreenFlux SaaS Operations, overseeing Customer Support and Technical Support. You collaborate with Customer Success and Engineering teams to improve and maintain service level performance. Besides daily operations you actively evolve the organisation and our way of working in the benefit of our customers. Together with your teams, colleagues, senior stakeholders and external partners you will bring GreenFlux Operations to the next level.

Your responsibilities include:

• Lead Customer Support and Technical Support.
• Manage operations and vendor relationships related to GreenFlux managed services (telco providers and external callcenter).
• Process Optimization to improve efficiency and improve Service level performance.
• Drive team development and engagement.
• Define, track and report on key operational metrics.
• Interact with our customers and manage escalations when needed.
• Further design and develop the Operations department and way of working at GreenFlux.

Our Head of Operations is great at getting-things-done and quickly oversees things without getting stuck in details. Your work style can be described as structured, efficient, and solution-oriented and you can deal with the typical scale-up dynamics for which flexibility and stress resilience are key. You ask the right critical questions at the right moment, can be persuasive, but are also easy-going and reliable in your communication. Last but not least, you are the glue that connects your teams with the rest of the organization.

• A business or technical educational background with a Bachelor's or Master's degree.
• At least 3-6 years’ experience in a similar role for cloud based B2B/SAAS services.
• Demonstrated how to deliver great customer support in a rapidly changing environment.
• Experience in collaborating with an Engineering department/team.
• The ability to align and create agreement within the team, cross-team within the organization and senior stakeholders.
• Managed external vendor relationships and contracts.
• A demonstrated ability in combining a high-level overview with deep diving into the specific needs of the team and the customers.
• Experience with building teams and process implementation.
• Professional fluency in English, both written and verbal.

The EV market is growing as fast as a Tesla accelerates! Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new challenges. At one of the most inspiring locations in Amsterdam, you’ll have the chance to actively contribute to a sustainable future!

We are striving towards an international and inclusive team, so we also offer Visa sponsorship and relocation compensation to expats.

Join our revolution in mobility and energy!