Service Delivery Manager

Payconiq is shaping the future of payment by creating a modular, API based technology platform that can seamlessly integrate within the European payment ecosystem. Our 180-person team of over 40 different nationalities is rapidly expanding as we set out to become a trusted lead in smart processing and payment solutions across Europe.

Transparency, collaboration, ownership, adaptability to change, and achieving excellence. That's how we roll at Payconiq. We make sure we're ever-evolving: always raising the bar higher than it was yesterday!

To help us achieve our ambitious goals we are now looking for a Service Delivery Manager to join our international team of open-minded, ambitious and fun colleagues. Do you like what we do and what we stand for? Do you want to grow with us and add real value? Join us today!

As a Service Delivery Manager you support your team and help them with tasks related to our service and commercial agreements. You manage Payconiq’s iDEAL portfolio and stay in close contact with them. In general, you're responsible for safeguarding the commercial and service agreements with our partners and collaborate with internal and external stakeholders to do so. On a day-to-day basis you will manage several projects simultaneously and are good at prioritizing your varying tasks accordingly.

In short you will:

• Maintain communication with stakeholders to ensure stakeholder satisfaction.
• Monitor service performance and ensure our services meet the agreed standards.
• Identify areas for improvement and implement service improvement plans.
• Develop and maintain standard operating procedures and ensure the processes are followed.
• Report on service performance or issues, use the reports to inform stakeholders and to guide them in their decision making.
• Manage and resolve service incidents while making sure the impact on customers is minimized.
• Facilitate the teams on the problem management processes.

As a Service Delivery Manager you’re able to bring:

• 5+ years of experience in similar roles.
• Experience working on continuous improvements and automation of existing processes.
• Strategic planning and good leadership skills.
• Excellent organizational and administration skills.
• Good communication skills; the ability to communicate effectively with external parties and other teams in a clear and concrete manner.
• Highly proficient in English (Dutch is a plus).
• Client oriented mindset.
• Your honest opinion and an ability to provide constructive feedback to others.
• Proactive and a ‘can-do’ attitude; always looking for ways to create a welcoming environment for colleagues and never shy to take action where needed.
• A critical view; always looking for ways to further improve your own and our teams' efforts.
• A desire to share knowledge and the ability to act as a mentor to others.

Not sold just yet? Have a peek at some of our perks

• 30 vacation days per year with the possibility to purchase up to 10 extra days
• Commuting allowance covers 0.21€ per km
• Pension plan (in addition to your base salary, no personal contribution, fully paid by employer)
• Collective health insurance with CZ (reduced fees)
• ANW, WIA, collective accident insurance (paid by Payconiq)
• Training Budget: 5% of annual gross salary (in addition to your base salary)
• WFH allowance: EUR 2 per worked day from home
• Internet allowance: 25 euro per month
• Desk & Chair from employer: employee is owner
• Mobile phone policy: bring your own device EUR 500 per 2-year, SIM card from Payconiq
• Structural WFH Policy: hybrid model
• Voluntary work: 3 days per year
• MacBook pro laptop
• LinkedIn Learning
• ASR Vitality program
• Relocation package: Visa sponsorship and digital support throughout the relocation process

How the hiring process will look like:

• 3 interviews with: HR, your team and the Hiring Manager
• 1 offline assignment

Do you want to grow with us and add real value? Join us today!