IT Support Engineer - Microsoft 365

At Hypersolid, we create technology that empowers people, including our teams. Behind every great user experience is an internal infrastructure that works. As an IT Support Engineer - Microsoft 365, you make that happen by shaping the digital workspace and driving Microsoft 365 forward.

As a member of the IT support team, you support with day-to-day questions and tasks. As the Microsoft 365 specialist, you focus more on technical consultancy and strategic input. You'll work closely with the IT Manager and System Engineer to guide the evolution of our Microsoft 365 environment and support our digital infrastructure at a higher level.

Your tasks include:

• Managing and optimizing the Microsoft 365 environment.
• Improving and managing processes within Microsoft 365.
• Supporting and guiding integration projects across teams.
• Taking part in project strategy and communicating effectively with stakeholders.
• Participating in vision and feasibility discussions with the IT manager.
• Acting as a technical consultant to the System Engineer.
• Providing 3rd-line support for complex issues.
• Managing and configuring Camrecord servers as part of secondary responsibilities.

At Hypersolid, we believe tech is a team sport - and in the IT Support team, you're never tackling challenges alone. You'll join a tight-knit crew of three other Support Engineers who thrive on collaboration, curiosity, and helping each other grow. You will work at our location in Alkmaar and Amsterdam and travel regularly between offices.

Every day starts with a short stand-up, where we sync on priorities, share knowledge, and jump in to support wherever needed. Whether we're troubleshooting an urgent laptop issue or rolling out a new company tool, we've got each other's backs.

And when things go well? We celebrate. Think team lunches, outings, spontaneous coffee runs (with good banter), and plenty of "we did it" moments - because solving problems should be fun.

You're someone who sees the bigger picture and also gets deep into the details. You're collaborative, technically sharp, and keen to improve processes. More specifically:

• You have deep experience with Microsoft 365 and cloud environments.
• You're comfortable acting as a strategic partner within IT.
• You've provided 3rd-line support and are confident in solving advanced issues.
• You bring a consultative mindset and communicate clearly across teams.

• A completed MBO or HBO degree in IT (or equivalent experience).
• Strong knowledge of Microsoft 365 and related tools.
• Experience in strategic IT projects or consultancy.
• Familiarity with server configuration (e.g., Camrecord) is a bonus.
• Strong communication skills in Dutch; English proficiency is a plus.
• This position requires regular travel between our locations in Alkmaar and Amsterdam.
• Willingness to take part in occasional on-call duties during off-hours.

We've been exploring technology's potential to deliver breakthrough innovations since 1998. We believe that deep technical know-how combined with cutting-edge creativity drives change to future-proof businesses. Change relies on radical synergy. Technology and creativity should work in perfect unison. Tech enables creativity. Creativity unlocks the potential of tech.

Our track record of disruptive ventures and innovative ideas shows that we have transformative thinking deeply ingrained in our DNA. We punch above our weight when it comes to consulting, creating and maintaining digital ecosystems for global clients like VodafoneZiggo, Polestar, citizenM, and Philips. With a team of 450+ specialists across brand, experience, technology, and data & AI, we have the power to drive fundamental transformation at scale.

Our Diversity, Equity, Inclusion statement: Our people are a true cross-section of society. That's how we ensure that the services, campaigns, and products we create uphold the same quality regardless of who interacts with them. We welcome everybody and respect individual identities. We are convinced that diversity stimulates creativity and ensures innovation.