Field Service Engineer Benelux, Services

The Field Service Engineer is responsible for delivering high-quality technical support and services for Hexagon Metrology’s CMM product portfolio. This includes installation, calibration, maintenance, and repair of equipment. The role involves working directly with customers across Netherlands, ensuring service is delivered on time, within budget, and to the highest standards.

Technical Service Delivery:

- Install and commission new equipment at customer sites.

- Perform scheduled maintenance, calibrations, and repairs.

- Diagnose faults down to component/module level and produce clear, written service reports.

- Ensure all work complies with Hexagon and customer health and safety policies.

Customer Interaction:

- Communicate effectively with customers before, during, and after site visits.

- Provide guidance on equipment care and preventative maintenance.

- Ensure customer satisfaction through professional, timely service.

- Assist the Service Manager/Service Co-Ordinator with scheduling and coordination of field jobs, ensuring optimal allocation of resources and timely service delivery across the team.

- Share knowledge with colleagues; mentor apprentices and junior engineers.

- Collaborate with internal teams and factory support to resolve complex technical issues.

- Contribute to continuous improvement by sharing ideas and best practices.

Compliance & Documentation:

- Maintain accurate records in service management systems.

- Complete all administration requests on time.

- Follow all internal procedures and uphold Hexagon’s Core values and ethical standards.

• HNC or Degree in Mechanical and/or Electrical Engineering preferred.
• At least 3 years of hands‑on industry experience.
• Proficient in diagnostic and fault‑finding techniques.
• Strong IT skills, particularly in a Windows environment.
• CNC machine tool service experience preferred.
• Knowledge of Dutch and German, written and spoken preferred.

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.