Customer Service Officer | French, Dutch & English

We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members. Your responsibilities will include:

• Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients
• Providing tailor-made solutions rather than scripted responses
• Proactively investigating and resolving issues such as backorders by identifying root causes (e.g. Logistics, sterilization processes, or supplier delays)
• Complaint handling
• Managing export documentation
• Collaborating closely with internal departments to deliver the best possible outcome for the customer

The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role. It is a a dynamic position within an organization known for its warm, social, and supportive culture-one where many employees choose to build long-term careers.Requirements

• You are fluent in French, Dutch, and English
• You have several years of experience in a customer service role
• You are available 32-40 hours per week
• Experience within the medical sector is a plus, but not required
• You bring strong hard skills, including proven experience in customer-facing service roles
• You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator
• This is a fully office-based role (no hybrid or remote option). We are therefore looking for candidates who live in or near Oss and are able to commute daily

Benefits

• The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance
• A pension scheme via ASR Capital
• 25 vacation days plus 11.5 ATV days (based on full-time employment)
• An end-of-year bonus of 8.33%
• Travel allowance:
• Public transportation costs are fully reimbursed
• For car travel, a mileage allowance applies, calculated based on the distance between your home and the office using a dedicated internal calculation method

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