Field Service Engineer-full time in the Netherlands

We're looking for someone based in the Netherlands. Priority will be given to candidates who hold a long-term work permit in the Netherlands and have fluent Chinese language skills.

• Provide support for specific issues to customers online or offline.
• Respond promptly (typically within 24 hours) to customer issues or complaints and visit customers if necessary.
• Follow RMA procedures in CRM and record returns in the online list.
• Plan service activities for the upcoming week, including scheduling customer visits.
• Participate in weekly meetings to review issues and RMA follow-ups within the team and with partners.
• Prepare a basic monthly report on main activities.
• Follow the task list related to the call center project according to the timeline.
• Conduct customer visits and maintain good communication.
• Provide feedback or analysis reports as needed.
• Maintain good communication and relationships with customers to ensure satisfaction.
• Provide training to customers on products or Ananda link as required.
• Review service processes regularly to improve efficiency.
• Support customer visits and other support activities, such as supporting business operations.

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of relevant work experience; PCBA welding skills are preferred.
• Minimum secondary education level.
• Fluent in English and Chinese.
• Good communication skills.
• Proficient in MS Office and ERP systems.

Join a global leader in e-bike motor systems as a Service Technician in the Netherlands. You will play a key role in ensuring excellent service, troubleshooting technical issues, and supporting our partners.

Enjoy a competitive salary and benefits.

Join Ananda B.V. As a Field Service Engineer and contribute to innovation in eDrive solutions. Advance your career in a dynamic environment focused on cutting-edge mobility technology.