Windows Systems Engineer

About IPsoft

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service, and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.

IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks, including event management, incident management, change management, request fulfillment, and standard operating procedures. We support a wide range of enterprise customers, service providers, and telecommunications companies worldwide. IPsoft’s autonomic technologies enable clients to lower costs, reduce human errors, and enhance service levels.

• Work through client requests to innovate by creating automation.
• Leverage internal and client SMEs to gather details to enhance automation.
• Repair impacted automations to ensure higher levels of autonomic success.
• Help build global consistency by developing against internal software standards.
• Drive higher levels of autonomic resolution and diagnostics through continual refinement of automations.
• Identify recurring issues and develop automated resolutions for them.
• Develop automation scripts to automate repetitive tasks in client environments.
• Identify and develop monitoring checks needed to ensure the stability of client infrastructure.
• Investigate issues with Enterprise Communication and Collaboration technologies, such as...
• Document Standard Operating Procedures for troubleshooting.
• Troubleshoot advanced issues related to Active Directory topology and features in complex, multi-site, multi-domain environments.
• Manage server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2.

• Demonstrable knowledge of scripting in some administrative language.
• Strong understanding of managed service provider operations and systems administration.
• Experience administering VMware vSphere infrastructure and hosted guest machines using tools like vSphere client and PowerCLI.
• Knowledge of Exchange, SharePoint, and Lync is a plus.
• Experience managing backup architectures with software such as NetBackup or Tivoli is a plus.
• Ability to think creatively and outside the box.
• Driven and a team player.