For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world.
With thousands of specialists contributing across the entire space lifecycle, from engineering support and satellite testing to launch services, LEOP, operations and surveillance, we have become a trusted force in national and European space strategies. And now, the next chapter could include you.
The Community You’ll Step Into:- At Serco, you will join an established on-site team supporting the European Space Agency at ESTEC in Noordwijk, the technical heart of Europe’s space activities. Within ESA’s Navigation Directorate, documentation plays a mission‑critical role, ensuring that sensitive and non‑sensitive information is managed with precision, traceability, and full compliance with strict security requirements.
- You will work closely with ESA technical officers, security services, registrars, and programme stakeholders, becoming a trusted presence in a highly regulated and international environment. The role sits at the intersection of operational delivery, security and stakeholder coordination, offering daily exposure to complex space programmes and the people who support them.
- As Documentation Service Manager, you will be responsible for the end‑to‑end delivery of the Navigation Documentation Support Service at ESTEC. Acting as the single point of contact for ESA, you will ensure documentation services are delivered reliably, securely, and in line with contractual, regulatory, and performance expectations.
- Your leadership will provide continuity and structure to the service, supporting ESA’s navigation programmes through clear coordination, effective performance management and close collaboration with all stakeholders. By anticipating needs and maintaining high operational standards, you will directly contribute to the integrity, accessibility and compliance of critical programme documentation.
- In this role, you will translate the Statement of Work into day‑to‑day operational delivery. You will coordinate documentation service activities, monitor performance against agreed service levels, and ensure full adherence to ESA security directives and procedures. You will work alongside service teams and ESA counterparts to manage priorities, address issues, and support audits, reviews, and accreditation activities.
- You will also play an active role in service evolution, identifying opportunities to improve processes while maintaining the high levels of control and reliability required in a security‑sensitive environment. Your contribution will help ensure that documentation services remain robust, consistent and fit for purpose throughout the contract lifecycle.
- You hold a Master’s degree in a relevant discipline and bring at least four years of professional experience in service management or operational support roles within a complex or regulated environment. You are comfortable working in customer‑facing settings, coordinating multiple stakeholders and operating within structured service delivery frameworks.
- You approach your work with strong organisational skills, attention to detail and a clear sense of responsibility. You communicate effectively in English, adapt easily to international technical environments and are confident navigating processes where security, compliance and accuracy are paramount. You need to be EU national and eligible for an EU security clearance.
- At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life. Your salary will be paid promptly on Fridays before the 28th of each month, giving you peace of mind about your finances. To recognize your dedication over the year, you’ll also receive a Holiday Bonus, calculated as 8% of your basic gross salary, adding an extra boost when you need it most.
- We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.
- When your work takes you on missions or travel, all business‑related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax‑efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.
- Serco also cares about your long‑term security. All employees are covered under a collective life insurance scheme, and our health insurance partnership with Zilverenkruis Achmea offers discounts of 5% on basic coverage and up to 10% on additional plans. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future.
- In addition, in emergency situations, you may request an advance salary payment of up to one month’s net salary at the discretion of your line manager. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.
- At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.
- The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well‑connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe’s busiest and most well‑connected airports, facilitating easy international travel.
- Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.