ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security, and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
This Role
The position of Transport Planner will work as part of a team which plans, books, monitors, and reports on transport routes across Europe, The UK, and Ireland; the role will also involve designated accounts with primary responsibility.
The ideal candidate will be able to perform administrative tasks efficiently and to a high standard, in accordance with standard operating procedures. The successful candidate will ensure all queries and requests are dealt with promptly and professionally. S/he will be responsible for the preparation of documentation, maintaining files, and completing financial transactions.
Role Requirements & Responsibilities
- Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients.
- Ensure compliance with EU working time directive and relevant road safety regulations.
- Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers.
- Ensure all Microsoft milestones are updated as per our SLA.
- Liaise with sub-contractors, overseas offices, and staff to ensure schedules and SLAs are met.
- Liaise with clients, ATC operations, and field teams to ensure service levels are maintained.
- Work closely with clients’ supply chain functions to ensure schedules are met and accurately reported.
- Respond to changing customer demands seamlessly.
- Be responsible for communicating with customers and understanding customer requirements.
- Ensure proofs of delivery/activity are actively managed.
- Plan vehicles and trailer maintenance schedule.
- Plan workloads & reloading for drivers and vehicles ensuring minimal empty running of vehicles.
- Work as part of a planning team with cross-training for colleagues.
- Liaise with accounts team to ensure accurate billing.
- Ensure all trackers (FB & L15) are updated in an accurate and timely manner.
- Ensure all customers' emails and requests are acknowledged in a timely manner.
- Ensure all booking emails are implemented in accordance with Customer Communications SOP.
- Ensure all steps in checklists are followed and completed.
- Ensure all jobs are fully closed out on internal system (Stratum).
- Any other duties that may be assigned from time-to-time in line with your skills and competencies.
Ability to be flexible in respect of work standards and demands. Capable of working under pressure and to strict deadlines. Proven ability to complete tasks. Resilient and able to deal with changing priorities.
The successful candidate will be required to possess and demonstrate:
- Substantial experience transport planning for 3+ years.
- Experience in the logistics industry, including white glove services.
- Excellent written and verbal communication skills.
- Excellent IT skills, including Office 365 and Microsoft Office.
- Full understanding of EU Working Time Directive, Digital Tachograph regulations, and other relevant regulations.
- The following qualifications, skills, and experience would be an advantage:
- A working knowledge of a European language.
- Experience of MS SharePoint in a corporate environment.
Compensation & benefits
- Competitive market salary
- Performance-based bonus
- Company pension plan
- Sports & social club
- Hybrid working environment
- Opportunities for continuing professional development will also be provided.