Customer Support Associate | Dutch & English

What will you do?

• Assist customers and resolve their issues using our internal ticketing system.
• Manage and improve overall customer satisfaction.
• Provide user training both online and in person — to customers and new colleagues.
• Install our devices at customer locations, including integrating systems such as eGym.
• Perform administrative tasks such as updating the ticket system and preparing service quotations.
• Troubleshoot and resolve any device-related technical issues on-site or remotely.
• Evaluate customer complaints or dissatisfaction and use feedback to improve service processes.
• Schedule and coordinate repairs and maintenance appointments.
• Occasionally represent the company at trade fairs or conferences.
• Work closely with the Technical Support team to ensure seamless service delivery.

RequirementsWho are you?

• Fluent in Dutch and English, both written and spoken.
• You are organized, proactive, and a natural problem solver.
• You bring commitment, drive, and curiosity to your role.
• You preferably have 1–2 years of relevant work experience.
• You have completed at least an HBO-level education or higher.
• You possess a valid driver’s license and are willing to travel as part of your job.
• Proficient in Microsoft Office tools.
• You are customer-focused and enjoy working with people.
• Comfortable speaking in front of groups — small or large — during training or presentations.
• You bring basic technical knowledge or are eager to learn technical aspects on the job.
• You must live in Amsterdam region

Benefits

• This is a long term position
• Our client offers an initial one-year employment contract, with the possibility of extension based on performance 
• The salary is between EUR 2800 - EUR 3700 per month gross, based on full time (the salary is depending on work experience and education)
• Opportunities for personal and professional development within a multicultural environment
• Pension scheme & Travel allowance
• Birthday gift & subsidy for a sports membership
• Support for language learning (Korean, German, French, Italian, or Spanish)
• Complimentary lunch provided every Wednesday at our Amsterdam office

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.