Customer Service Agent

Customer Service Agent (B2B) at DHL Supply Chain - You make sure everything runs smoothly, from customer request to delivery

Take the lead in customer implementations! You are responsible for a flawless onboarding process: from order to delivery. This is not consumer service, but collaboration with professionals who rely on your insight, communication skills, and problem?'solving ability. You ensure everything is accurate - and proactively take initiative to fully support the customer.

What We Offer

• A full?'time position during daytime hours
• Salary: between €2,559.54 and €3,400 gross per month based on 40 hours (growth potential up to €3,976.45 depending on experience)
• Travel allowance
• 8% holiday allowance
• 25 vacation days, expandable to 39 for full?'time employment
• Work in an organization where you can truly be yourself - we value you for who you are
• Vitality budget for your gym membership, coaching, or personal development
• Discount platform Benefits at Work (discounts on outings, gadgets, and more)
• Join the world's No. 1 logistics provider and a certified Great Place to Work

Your Role

As a Customer Service Agent (B2B), you are the first point of contact for one of our business clients. Your biggest challenge? Implementing a new customer - a complete start?'up where you take ownership of the process. Of course, you'll have support from experienced colleagues.

• Act as the first point of contact for the business client
• Monitor shipments and handle special requests
• Process customer inquiries and complaints in our system
• Book transport via our control tower
• Keep documentation up to date and communicate clearly
• Enter orders accurately into the system

Who You Are

• You are sharp, customer?'focused, and quick to respond. You maintain oversight and have an eye for detail - customers and colleagues can count on you.
• Minimum 3 years of experience in Customer Service within a warehouse environment
• Excellent MS Office skills, especially Excel (WMS/TMS experience is a plus)
• Accurate and able to prioritize effortlessly
• Customer?'oriented, proactive, and assertive; you know how to relieve customers and take initiative
• Excellent English communication skills, both written and spoken; Dutch is a plus

Team & DHL Supply Chain Oud?'Gastel

At DHL Supply Chain, we deliver smart logistics solutions for our customers and build strong teams. You'll have room to be yourself and grow. We encourage initiative and welcome your ideas.

Working in Oud?'Gastel: a total area of 38,262 m², where you manage storage and distribution for top global clients. From consumer goods to technical components - the variety of customers and processes makes this a dynamic workplace where you and your team can keep learning and growing. You'll join the team dedicated to our client TUI.

You'll work in a team of 5 colleagues, but you'll be independently responsible for this new customer. You won't have direct reports and will report to the Customer Service Manager. Together, you'll improve processes, support your development, and increase job satisfaction!

Acquisition in response to this vacancy is not appreciated.

Disclaimer: Inclusion & Diversity

At DHL, equal opportunities matter. We assess you based on who you are and what you can do - regardless of background, origin, or preference.