Head of BYOC Operations, Uber Eats - EMEA

The Bring Your Own Courier (BYOC) program helps merchants grow on Uber Eats by enabling them to fulfill orders using their own delivery staff. This model expands merchant choice, supports sustainable economics, and allows Uber Eats to serve a broader range of partners and delivery models.

As Head of BYOC Strategy & Operations, Delivery – EMEA, you’ll own the commercial and financial strategy, as well as the execution of this program, balancing merchant success with sustainable growth for Uber. You’ll work closely with Sales, Account Management, Regional General Managers, Strategic Finance, and Product teams to scale BYOC, optimize portfolio mix, and inform P&L decisions across markets.

This is a highly hands‑on leadership role. You’ll spend most of your time driving execution and cross‑functional alignment yourself, while also managing a small team and developing their capabilities to deliver on critical priorities.

• Define and execute the EMEA strategy for the Bring Your Own Courier (BYOC) program, aligning commercial, operational, and financial objectives.
• Lead end‑to‑end program management, including planning, performance tracking, and cross‑functional delivery with Sales, Account Management, Finance, and Product teams.
• Advise regional leadership on portfolio decisions and investment priorities across delivery models to optimize growth and profitability for both merchants and Uber.
• Improve consumer and merchant outcomes with innovative tech solutions.
• Shape strategy using financial modeling, competitive analysis, and consumer and merchant insights.
• Balance local market needs with regional solutions, scaling what works across markets while localizing only where proximity and specificity are required.
• Manage and develop a small, high‑performing team while remaining hands‑on in strategic execution and stakeholder engagement.

• 10+ years of experience across Strategy, Operations, or General Management roles within global technology, logistics, or consulting companies.
• At least 3 years of people management experience, including responsibility for developing and scaling small, high‑performing teams.
• Delivery of strong commercial and financial outcomes in close partnership with Sales, Account Management, Finance, Product, and regional leadership teams.
• Advanced strategic and analytical skills, with hands‑on experience in business modeling, P&L ownership, pricing and monetization strategy.

• Experience defining and executing multi‑country business strategies, ideally balancing commercial, operational, and financial objectives.
• Deep understanding of merchant, restaurant, or retail partner economics within on‑demand, logistics, or platform‑based businesses.
• Ability to translate complex financial and operational data into actionable insights for senior leadership.
• Proven success influencing portfolio or investment decisions across cross‑functional or matrixed organizations.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real‑world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world – let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.