Account Manager (m/w/d)
Job Description:
About SiliconExpert
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.
What You'll Be Doing
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
- Tracks non-renewal, pending, and lost renewals including reasons for cancelation.
- Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
- Responsible for meeting/exceeding assigned renewal rate and retention targets.
- Creates selling opportunities within assigned customers through a sales plan and process.
- Develops an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
- Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
- Clearly understands all product offering, subscription, and renewal licensing models.
- Executes on solutions selling through knowledge offerings. Grows profit and maximizes margins by selling value-added, long-term solutions.
- Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
- Conducts quarterly business review virtual visits with at least 50% of accounts.
- Previous Account Manager or Customer Service Representative experience.
- Previous software customer support experience preferred.
- Excellent communication skills in English
- A customer-focused mindset, with the ability to build and maintain long-term relationships.
- A self-motivated and structured work style,
- Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
- willingness to travel (up to 50%)
- Attractive employee compensation package - salary consists of base and variable compensation
- Reliable & trusting work environment
- Remote employment contract
- Cooperative team with flat structures and communication
- Professional and personal development
#LI-Remote
Location:
DE-Germany - Remote
Time Type:
Full time
Job Category:
Sales