Assistant Banqueting Manager

Will you become our new reliable and enthusiastic Assistant Banqueting Manager?

We are looking for the right individual whom is translating theory into operational practice, can weather through unanticipated storms, builds relationships and keeps the Banquet operation running smoothly & efficiently. You will be co-responsible for the day-to-day activities, planning, overall departmental performance, brand standards and health & safety of the department.

The banqueting facilities are located within the hotel and the Passenger Terminal Amsterdam, a total combined conference space exceeding 1900m2, incl. 23 modern and spacious conference and boardroom all equipped with high tech AV solutions. Through ijVENUES, the new exhibition centre of Amsterdam, both participants and conference space is greatly extended, with endless creative meeting opportunities together with our various partners.

The Banquet Operations has a dedicated team of around 15 staff; one (1) Banquet Operations Manager, one (1) Assistant Banquet Operations Manager, two (2) Supervisors and multiple Banquet waiters. The Banquet Operations Manager is reporting to the F&B Manager as part of the F&B Department, consisting of Silk Road Restaurant, Silk Bar, In-room dining, kitchen, (outsourced) stewarding and Banquet Operations.

Your main responsibilities are:

• Assists Banquet Operations Mgr. In the (daily) responsibility of overall business performance within the Banquet Operations department;
• Maintains excellent interdepartmental communication and co-operation with other F&B outlets, kitchen, purchasing and stewarding to achieve F&B Department goals / KPI’s;
• Supervises and co-coordinates daily operation of meeting/banquet set-ups and service;
• Identifies and co-ordinate general housekeeping and maintenance of the Banquet Operations department;
• Liaise on an on-going basis with the C&E Mgr., Exec. Chef, and F&B Mgr. To ensure all client’s needs and requirements will be met as translated in the BEOs;
• Active involvement in ensuring operational Meeting & Events policies and brand standards are being met/delivered;
• Consistent check of Banquet Food and Beverage quality, Banquet services and Plate / Buffet presentation;
• Pro-actively train and continuously educate to develop the team to a higher aspired quality of service level and to stimulate career progression;
• Monitors quality of service levels and suggest actions to further improve scores;
• Acts as the secondary point of contact, introduce oneself to the host(s) and is handling complaints;
• Assists in maintaining strong relationship with temp agencies and other external partners;
• Prepares reports at the end of a shift, day or period, including staff control, hygiene, and health and safety;
• Checks stock levels, order supplies and controls (maintains) china, cutlery, glassware, linen and equipment.


Profile:
• You are a team player, with a hands-on mentality, whom is versed in more than solely Food & Beverage, is detail and service oriented yet able to excel while multi-tasking, creative, enjoys a challenge, have a work hard/play hard attitude and can handle pressure. You enjoy creating ownership, and building strong relationships with your team and guests to ensure the maximum results.
• Minimum of 2 years’ successful experience as Assistant Banquet Operations Manager or junior manager in a similar (international) 4 or 5 star hotel banqueting and/or catering environment;
• Relevant educational background;
• Knowledge of latest audio visual equipment, and international experience is an advantage;
• Has the drive, stress resilient and passion to make continuous changes and improvements;
• Service minded attitude, with a flexible hands-on approach;
• Flexible work attitude with regards to work shifts
• Proven capabilities to build colleague & guest loyalty/satisfaction;
• Exceptional communication skills, interpersonal and networking skills;
• Capable to work with Excel / Word software;
• Fluent in English and preferably in Dutch; in both verbal and in writing.

What we have to offer for you:
• Full-time contract of 38 hours per week
• This position is classified in scale 7 with a salary between the €2.829.75 - €5.588,81 gross per month according to the Horeca CAO.
• 25 vacation days per year
• Travel allowance up to €150,- per month, based on the amount of km.
• Night allowance of 20% and Sunday allowance of 5%
• Pension fund
• Staff uniform and laundry service
• Staff meals in our canteen
• Discount on rooms and F&B within Mövenpick Hotels & Resorts, Accor Hotels & Revo Hospitality Group Hotels
• Various staff events
• Excellent international career development and training possibilities


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