As an IT Business Analyst you are mainly tasked with managing and driving internal projects where IT is leading or stakeholder. You are also available to provide support to our co-workers by solving incidents as well as proactively working on improving our systems and services. You will be part of a small but enthusiastic team of people who are committed to make a difference, working closely together with the IT and Information Security team to grow and improve all IT aspects of the workplace.
Responsibilities;
- Work closely with business stakeholders to elicit, analyse, validate, and document business requirements for IT projects and initiatives;
- Driving and managing IT (involved) projects, collaborating with the different stakeholders, both external as well as in the organisation;
- Identify end-user training needs, organise and deliver trainings;
- Create and maintain documentation such as business requirements, functional specifications and user manuals;
- Providing first line IT support with other IT members and answering questions from our co-workers;
- Registering incidents and changes in our service management tool.
The position is full time (38 hrs), based at the Foundation’s headquarters in Leiden, The Netherlands.