Porsche Track Experience Manager

Tasks

Roles & responsibilities

Project/Program Management:

• Set timelines, milestones and KPI’s for successful programs, including new business
• Communicate progress to PCNA executives in a documented format
• Collaborate with PAG to ensure global standards are adhered to and report on business and financial KPI’s and directives as needed
• Follow all PCNA directives for sourcing, legal and compliance
• Explores and identifies strategic growth opportunities and sets benchmarks
• Creates the required business cases to pursue initiatives
• Oversee the processing of all invoices, purchase requests, purchase orders and budget tracking - creates and tracks requisite RFAs to initiate projects
• Ensures consistently high level of customer satisfaction
• Liaise with PAG on best practice examples that can be applied to improve the Porsche Track Experience

Vendor/Partner Management

• Directs and inspires key vendor partner teams to develop and maintain productive and cohesive work environments
• Contract execution, management and deliverables for all operating partners
• Ensure readiness of drive agency with trained staff for all necessary and approved roles
• Work with the track to ensure PCNA has access to key dates to successfully operate the track experience to deliver business objectives
• Seek to leverage internal resources for build-out and design of Porsche branded spaces at the track
• Work with Procurement to ensure that proper triple bids and PR/PO’s are generated according to PCNA rules and directives
• Proper on-boarding of new vendors
• Secure and manage key operating vendors that support operations; includes but is not limited to drive, fixed operations, hotel, and food & beverage needs.
• Work with PCNA’s contracted website vendor to ensure proper business/resource management, financial reporting and consumer-facing marketing content is up and running

Finance/Accounting/Tax/Treasury

• Manages and operates a $20MM+ program budget to meet key financial targets, revenue and marketing spend, as defined by Porsche Cars N.A.
• Work with internal PCNA finance team to establish budget orders and amounts
• Maintain solid understanding of the budget (fixed, marketing, COS) at all times
• Verify and submit vendor payments thru the PCNA Zycus platform for payment
• Accrue expenses as needed for monthly and year-end financial alignment
• Work with internal PCNA tax and treasury departments to ensure compliance with all laws
• Manage and provide reporting for all inventory (parts and merchandise)

Operations

• Ensure the correct fleet is ordered and tracked, both for operations and retirements
• Follow all fleet protocols for workshop services, warranty and operating standards
• Document and audit all general risk and compliance areas of the business/operations
• Ensure proper insurance is in place
• Review all customer facing communications and documents with PCNA legal in advance
• Design, develop and build out the hospitality environments for the PDC working with the Experiential team at PCNA

Marketing

• Develop a data-driven and innovative integrated Go-To-Market strategy designed to drive awareness and sales revenue
• Work in alignment with the PCNA Marketing Communications team and CRM team to best leverage national efforts and customer/prospect data
• Monitor and report on key KPI’s
• Manage all social media content including social media content calendar, monitor social media engagements and provide reporting on analytics / performance
• Ensure that the tone in all social channels is representative of the Porsche brand in line with national campaign objectives
• Effectively monitor social channels including third party sites for feedback/reviews and flag negative chatter
• Central point of contact for community involvement in coordination with PCNA
• Manage collateral and materials
• Support Public Relations inquiries by working internally with the PR team to boost media exposure and coverage
• Supervise and maintain porschedriving.com content to market new programs and refresh relevant copy
• Manage the coordination and organization of photo and video assets
• Provide for reporting and tracking of data on the customer’s experience and relevant data to continue to analyze the program and market accordingly
• Maximize creative/content cross-channels including internal assets
• Route creative/content through the proper channels for approval
• Ensure proper use of Porsche CI guidelines in conjunction with all national, corporate and PAG standards for seamless communications through multiple channels
• Work to identify local grass roots opportunities

Qualifications

Qualifications

Education

Bachelor’s degree in Business, Engineering, Marketing/Sales, Sports Management, Finance or equivalent preferred

Experience

• 7+ years of experience in managing a high-performance team and driving successful business operations
• Preferred experience managing Driving schools/ track related operations / motorsports space
• Proven experience in operating a P/L
• Project management experience with a proven record of successfully implemented projects
• Advanced experience in managing complex, large-scale projects
• Experience leading a diverse workforce and vendor management
• Experience building a comprehensive marketing strategy
• Experience in the Automotive Industry is preferred

Skills

• Ability to think entrepreneurially and thrive with a varying level of ambiguity and uncertainty
• Ability to creatively solve business problems and motivate others to collaboratively find solutions
• Ability to work with a high degree of detail orientation, accuracy and prioritize tasks in high pressure performance environment
• Ability to self-motivate in pursuit of continuous personal and professional improvement
• Proficient computer skills in all Microsoft office applications, especially Excel and PowerPoint
• Ability to manage and oversee several activities at once
• Ability to effectively navigate and influence across external partners and internal cross departmental teams

Competencies

• Excellent verbal and written communication skills
• Detail oriented
• Analytical and problem Solving
• Strong leadership and influence
• Brand focused, possesses Porsche Passion
• Customer experience focused
• Ability to effectively manage multiple projects
• Highly organized

Physical requirements

• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.

Direct reports

• Contractor/intern
• Managing Agency Partner

At a Glance

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

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