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IS Operations Manager, Integration Service

IS Operations Manager, Integration ServiceTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Information Systems (IS) delivery team within IT Domain is looking for IS Operations Manager to work within Global Integration Service to support BizTalk as one of the key global integration platforms. In this role, person will be part of the team responsible for delivering and supporting Integration Services, taking end to end responsibility for the operational aspects of the integration platform support and maintenance, having significant contribution into the current and future Services delivered to the business. It is a great opportunity to participate in shaping complex environment of advanced corporate systems, cooperating with experts from all over the world in tackling challenges and driving opportunities. Holding this position you will be reporting to Global Integration Service Manager.

Your responsibilities
  • Responsible for maintaining Operational effectiveness of the service by strong collaboration with Application Support delivery partner, driving and improving the delivery of service SLAs and KPIs
  • Ensure strong process framework (management and optimization of existing processes) and documentation (maintenance and update of the service SharePoint), as well as communication with business stakeholders
  • Coordination of works executed by application operations team, infrastructure and development teams (internal and external) in ensuring high level of quality and availability; Establishing and improving integrated, business process-oriented SLAs and OLAs
  • Accountability for the resolution of any incident, change or project which has, or might have, a major impact on the relevant IS application
  • Accountability for IS Compliance (SOX audits); Contribute in establishing strong SOX Compliance framework of the Integration Service
  • Maintaining good relations with Stakeholders, providing regular status updates/health checks to main business representatives
  • Building and maintaining relationship with vendors
  • Support in cost estimates and project plans for the applications or integration platforms in scope; Support of application budget execution
Your background
  • Master’s or Bachelor’s Degree in Computer Science, Finance, Economy or related field
  • Minimum 3 years of experience managing global application/services or implementation projects
  • Good understanding of Integration Platforms (BizTalk, MuleSoft AnyPoint) and DevOps concepts
  • Proven experience of working with IT service management concepts (ITIL)
  • Can-do and proactive attitude, with strong focus on Continuous Improvement and Business requirements understanding
  • Good organization and self-discipline, time management and decisiveness
  • Fluency in English, both written and spoken
  • Excellent communication and interpersonal skills
More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website Your benefits • Enjoy a stable employment in a company with a long history in innovation and technology • Collaborate with experienced experts in an international environment • Seize individual development and training opportunities, from job specific to soft skills • Get private medical care (including offers for family members) and life insurance • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities Apply now for this job and become our next IS Operations Manager, Integration Service. ABB Data Privacy Statement:

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