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IS Operations Manager

IS Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This is Information Systems- Operations Manager role, reporting to IS Service Owner, IS Team Lead for Operations Management and will be a part of Global Business Services (GBS) located in Bangalore. In this role you will be responsible to deliver and to orchestrate the delivery of IS Domain Service Lines operations activities. Coordinates and supervises internal and external 3rd party supplier resources for the effective delivery and operational performance of the services in scope ensuring continuous improvement and compliance.

Your responsibilities
  • Build IS Domain Service operation activities in cooperation with IS Service Owners and IS Solution Architects. Maps business process demand to existing or new IS services providing and helping on the direction of new demands and projects in collaboration with IS Service Owners.
  • Responsible for day-to-day execution of IS Domain service operation delivery, escalation and relationship management. Incident management for ensuring service restauration within agreed SLA, business impact analysis and prioritization.
  • Finding the root cause of incidents (define workarounds, known errors and root cause analysis), following up on fixing root causes by planning problem resolution and change implementation.
  • Supports the Business Process Owners and Control Owners in the validation of system generated reports from business perspective in order to ensure that data is complete, reliable and accurate (IPE requirement).
  • Collaborates with IS GBS Consumer Experience structure to define, optimize and review: Incident Management, Problem Management, Service Requests, and all processes related to domain service delivery and operation.
  • Manages relationships with 3rd party suppliers, GBS IS Service and Performance Excellence (SPEX) and GBS IS Consumer Experience and local experts (where applicable), to resolve issues, provide updates and collect feedback from relevant stakeholders.
  • Responsible to act in compliance with Corporate IS Regulation and IS Policies with ABB Regulations and ABB Guidelines of which accountability and responsibility for this position are derived; and with any other Internal Control regulations that may be assigned.
  • Provides leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.
Your background
  • Bachelor’s degree in Engineering or equivalent qualification.
  • Minimum 5 years of experience in IS Operations and deep understanding IS technologies.
  • Should have good experience in using Power BI tool.
  • Strong experience to manage operation services in the challenging environment. Experience on manage 3rd part vendor resources on site and remotely.
  • Strong experience of identifying and resolving issues between team members or other teams.
  • Experience in IS risk, security and compliance, Strong knowledge of ITIL processes.
  • Proactive in Continual Service Improvement, always open to adopt new and innovative IS techniques and technologies.
  • Demonstrated ability to effectively manage multiple simultaneous projects and deliverables. Proven track record of working with Agile and DevOps teams.
  • Fluent in English language.
More about us

It is our mission in IS to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link

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