Fully Remote
3 hours per day (flexible)
£15.00 per hour
Temporary ongoing
This is a fully remote position offering flexible working hours, making it ideal for someone looking for additional income around other commitments.
You will primarily be responsible for contacting customers regarding failed direct debit payments and cancelled mandates, helping to resolve payment issues and ensuring customer accounts remain up to date.
Daily Responsibilities:
Reviewing failed direct debits and cancelled payment mandates.
Contacting customers by phone and email to discuss missed or failed payments.
Recalling payments where appropriate.
Assisting customers with setting up new direct debit mandates.
Requesting and gathering supporting documentation when required.
Following company procedures and compliance requirements.
Discussing repayment options with customers experiencing financial difficulties.
Maintaining accurate records within internal systems.
Following up on outstanding cases through regular customer contact.Candidate Requirements:
Previous Credit Control experience is essential.
Strong communication and customer service skills.
Confident handling customer conversations over the phone.
Good organisational and administrative abilities.
Ability to work independently in a remote environment.
Experience within financial services would be beneficial but is not essential
Salary description
£15.00 - £15.00 per hour