Sales Support Executive Responsibilities:
Support sales colleagues across all stages of the client journey
Deliver consistently high standards of customer care
Check service availability and prepare quotations
Track booking deadlines and confirm arrangements
Finalise travel plans and secure all trip components
Maintain accurate, up-to-date records in the client portal and internal systems
Perform quality checks to ensure completeness
Identify opportunities for additional sales
Manage invoicing and process payments across platforms
Issue tickets and prepare clients ahead of departure
Coordinate with local partners to confirm services and resolve issues
Work with sales teams to handle requests and resolve problems throughout the trip lifecycle
Recommend improvements to systems and client experience
Arrange upgrades, confirm with suppliers, and ensure correct billing
Send pre-departure welcome packs
Manage post-trip feedback and share insights internally
Confirm special arrangements and key celebrations with accommodation providers
Provide out-of-hours assistance when required
Sales Support Executive Experinec Required:
Experience working within a comparable role with the travel sector – essential
Strong Knowledge of logistics on the ground in Africa - desirable
Operations Executive Additional Information:
Working hours 9.00am – 5.30pm, Monday to Friday
20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25
Birthdays off
Contributory pension
If you are interested in the above Sales Support role and you fit the criteria please send your CV to (url removed)
Salary description
£28000.00 - £35000.00 per year