My client is looking for an experienced operations administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team.
The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.
Role Purpose
You will provide the Associate Director with document designer and PC exceptions reporting support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide
You will support the delivery of multiple projects to enhance the services delivered to clients
You will produce a range of regular and ad-hoc reports and data analysis, and assist with system, IT and operational queries that may arise
Key Responsibilities
* You will develop and maintain document designer templates ensuring these are set up in the most efficient way for the end user, and any new functionalities are implemented
* You will assist in testing and implementing new functionality available on my clients back-office system
* You will maintain and continuously look to improve systems and processes, providing support and training where necessary
* You will support the updating of systems and processes to enable data cleansing and running various reports, liaising with team members as required
* You will ensure data accuracy and consistency across systems, escalating issues where required
* You will work collaboratively across teams to ensure consistent use of systems and adherence to data standards
* You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows
* You will update tax year-end legislation changes across a number of internal systems
* You will support the mapping and documentation of processes to improve consistency and performance.
* You will maintain and update your own personal development record
Essential Skills
Data analysis and reporting
Maintenance and development of CRM and/or back-office systems
Project management experience
Commercial awareness and an understanding of business operations
Strong attention to detail/accuracy
Excellent organisational and prioritisation skills
Naturally analytical with the ability to both interpret and present data
Ability to follow procedures and identify problems
Excellent communication skills
Teamwork (working collaboratively)
Good experience of MS Office suite of products
Desirable Skills
Experience delivering larger scale projects
An awareness of process improvement methodologies
Advanced MS Word and Excel skills
Personal attributes
Professional and accountable approach to work
High levels of trust, integrity and reliability
A proactive mind set, with curiosity and a focus on continuous improvement
A willingness to support and help others with a strong emphasis on team work
Benefits
29 days holiday + office closed between Christmas and New Year + Birthday off
5% pension contribution
Flexible working
Hybrid working (after 1 year)
Profit Share
Social events
Free parking
Free drinks/fruit
Cycle to work
Length of service recognition
Discounted legal services
Life cover and income protection
Healthcare cash plan
Private health care scheme
Salary description
£27500.00 - £30000.00 per year