£14.90 per hour
This role is part of the Occupational Health Customer Service team within the Toxicology business unit.This role will be based on site in Abingdon 5 days per week and is a 12 month contract with possible extension.
You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.
You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.
What you will do
* Answer customer queries by phone and email
* Provide professional, clear, and helpful support
* Resolve issues quickly and accurately
* Manage and complete Occupational Health service bookings
* Help guide customers through the booking process
* Ensure appointments are set up correctly
* Open and manage clinic schedules
* Make sure resources are in place for appointments
* Work with external suppliers to keep services running smoothly
* Act as a link between customers and internal teams (clinical, laboratory, etc.)
* Ensure information is shared clearly and issues are resolved quickly
* Support collaboration across teams
* Follow standard operating procedures
* Meet KPIs and service level agreements (SLAs)
* Complete general administrative tasks
* Support continuous improvement of processes
Skills and experience needed
Essential
* Good written and spoken communication skills
* Strong IT skills (Word, Excel, Outlook)
* Ability to prioritise workload and meet deadlines
* Strong problem-solving skills
* Customer-focused and quality-driven approach
Desirable
* Previous customer service experience
* Experience in healthcare or a service-based environment
* Experience with Salesforce
Salary description
£14.90 - £14.90 per hour