Our client is customer focused business, and a trusted specialist in their industry with a thriving network. They provide expert advice and outstanding customer service, building a reputation on delivering bespoke products, built to last. Their Business Support Team is at the heart of delivering an exceptional customer experience. The Business Support and Appointment Coordinator will act as a key link between their customers and the wider team, ensuring every stage of the customer journey runs smoothly by providing outstanding service, support, and professionalism throughout. As Business Support and Appointment Coordinator, you will play a vital role in the day-to-day success of the business, providing essential administrative, customer service, and operational support. No two days are the same, you'll be speaking with customers, handling inbound and outbound calls, coordinating appointments, and helping customers take the next step in their journey.
Salary and Benefits:
* An hourly rate of £13.00 per hour plus commission
* Working each Saturday from 9.30 am - 3.00 pm with additional hours to cover holidays
* Residential parking close by
* Pension contribution
* Annual leave allowance
Duties and Responsibilities:
* Provide day-to-day administrative and operational support to help ensure the smooth and efficient running of the business
* Assisting customers with queries they have in the show room
* Answering customer calls, supporting them with a wide range of queries
* Support the wider Business Support Team with a range of coordination and administrative tasks to maintain high service standards across the business
* Build strong working relationships with the wider team through clear communication and a collaborative approach
* Assist in maintaining accurate records, systems, and processes to support operational efficiency and service delivery
Minimum Skills and Experience:
* Previous experience in a customer service, administrative, business support, or coordination role
* Strong communication skills with the ability to build rapport and handle conversations professionally and empathetically
* Strong organisational skills with the ability to manage multiple tasks and priorities effectively
* Excellent attention to detail and ability to maintain accurate records
* A proactive and positive approach, with the ability to work collaboratively as part of a team
* Familiarity with CRM systems and customer databases
This Part Time Business Support and Appointment Coordinator job in Southbourne would suit candidates who are seeking a role working one day per week on a Saturday, however, have the flexibility to cover holidays within the team
Salary description
£13.00 - £15.00 per hour