We are working with a growing digital agency that is looking for an Account Manager to join their client services team.
This is a brilliant opportunity for someone who enjoys building strong client relationships, keeping projects and campaigns moving, and working closely with internal teams to make sure clients receive a high level of service.
You do not need to be hands on or highly technical across SEO and paid media, but you will need to understand how digital marketing agencies work and be confident having client conversations around campaign activity, performance, timelines and deliverables.
The agency works with a varied client base and is looking for someone who can act as a trusted day-to-day contact, keeping clients updated, spotting opportunities, and making sure work is delivered smoothly across the team.
What you will be doing
You will manage a portfolio of client accounts, building strong relationships and making sure clients feel looked after, informed and supported.
You will work closely with internal specialists across areas such as SEO, paid media, content and digital strategy, helping to keep projects and campaigns on track.
You will be involved in regular client communication, meetings, updates and reporting, making sure actions are followed up and expectations are managed properly.
You will help identify opportunities to grow accounts, whether that is through additional services, new projects or spotting where the agency can add more value.
You will keep on top of deadlines, budgets, briefs and internal workflows, making sure everyone knows what needs to happen and when.
You will be commercially aware, proactive and comfortable asking the right questions to understand what clients need and how the agency can support them.
What we are looking for
We are looking for someone with previous account management or client services experience within an agency environment.
You may have worked in a digital, marketing, creative, performance or integrated agency, but you will understand the pace of agency life and how to manage both clients and internal teams.
You will have a good general awareness of digital marketing channels, particularly SEO and paid media. You do not need to be the person building campaigns or doing technical SEO audits, but you should understand enough to communicate confidently with clients and internal specialists.
You will be organised, clear in your communication and able to manage multiple clients, tasks and priorities at once.
You will enjoy building relationships, solving problems and keeping clients engaged throughout the process.
You will be comfortable working in a hybrid role, with 2 days per week based in the Bedford office.
This role could suit someone who is currently a:
Account Manager
Digital Account Manager
Client Services Executive ready to step up
Senior Account Executive
Campaign Account Manager
Marketing Account Manager
What is on offer
A growing agency environment with a supportive team
Varied client work across digital marketing channels
Hybrid working, with 2 days per week in Bedford
The chance to develop your account management and commercial skills
A role where you can build proper client relationships rather than just manage tasks
If you are an agency-side Account Manager who enjoys working with clients, coordinating digital activity and being the person who keeps everything moving, this could be a great next step.
Apply now for immediate consideration - client is ready to interview
Salary description
£35000.00 - £42000.00 per year