Remote Role
Monday-Friday - 8AM-5PM
Temporary ongoing with the potential to become permanent after 12 successful weeks.
£20.19 per hour
We're recruiting on behalf of a growing fulfilment and logistics business for an experienced Key Account Manager to manage and develop a portfolio of key customer accounts across the UK. Working closely with internal teams, you'll identify commercial opportunities and ensure a high standard of customer delivery.
Responsibilities;
Manage key client relationships by serving as the primary point of contact, building long-term partnerships, ensuring high customer satisfaction, and conducting regular business reviews.
Drive account growth and profitability by owning revenue targets, developing strategic account plans, setting joint business goals, and identifying upsell and cross-sell opportunities.
Lead contract and commercial management by negotiating pricing and agreements, managing renewals, ensuring SLA compliance, and achieving annual revenue and margin targets.
Oversee account onboarding and operational excellence by managing new client onboarding, coordinating internal stakeholders, monitoring KPIs, and driving continuous service improvements.
Resolve customer and operational issues by collaborating with cross-functional teams (Warehouse, Transportation, IT, Finance, Supply Chain Operations, etc.) to address service, invoicing, and operational challenges.
Maintain accurate account administration by documenting client interactions, managing contracts and service updates, ensuring invoice accuracy, and acting as the key liaison between customers and internal teams.Requirements;
Must be fluent speaking/writing in the Mandarin language
Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field is preferred
2+ years of experience in customer success, account management, or 3PL logistics of customer-facing operations.
Ability to analyze performance KPIs and create strategic action plans and JBPs
Proficiency in logistics management software, WMS/OMS workflows, system integrations including operational data flows, and CRM tools.Please apply now if you are interested and we will call you with further information on the position
Salary description
£20.19 - £20.19 per hour