Whiteley
Permanent – In Office
Do you have experience in customer service environment and have got the want to help people? Are you happy working on the telephone dealing with inbound calls and enquires whilst also making outbound calls to lapsed customers to promote the business and maintain relationships? (Full training will be given) Our client, who specialises in providing services that make a difference to the environment and an essential service for domestic customers is growing the team and alongside offering great benefits the opportunity to train in sales and customer service to build on your career too!
Duties
Dealing with business inbound calls and divert to other teams
Support the Manager to implement the sales growth strategy
Speaking lapsed customers to win back and promote additional services
To grow and develop new customer base in areas of low penetration
To ensure the highest levels of customer satisfaction are maintained
To develop and maintain existing customer base
To support the development of the sales through targeting prospective and existing /lapsed customers within chosen markets to create relationships and secure new business.
Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls.
Cross and up sell new products and services to new and existing customer base.
To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes and complaints
Support the achievement of daily, monthly and annual targets, (call, quote and sales)
Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded
To ensure the highest levels of customer satisfaction are maintained.
Experience
Experience of working in a fast-paced customer service environment
Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries
Identifies opportunities and is pro-active in putting forward ideas and potential solutions
Good IT skills with experience of using MS Outlook, Word and Excel
High level of accuracy and attention to detail
Effective organisational skills
Evidence of ability to work co-operatively with others to meet tight deadlines
Previous sales experience is desirable but not necessary but the ability to demonstrate an understanding of the knowledge and skills associated with selling is required
Hours
9.30am – 6.30pm Monday to Friday
Salary and Reward
£28,300 + quarterly bonus scheme 33 days holiday and a great benefits package
Salary description
£28300.00 - £28300.00 per year