Tipton
Monday to Friday
8:30am to 5:00pm
£15.38 per hour
Temporary to Permanent Opportunity
The Internal Account Manager is responsible for managing and developing existing customer accounts while identifying opportunities to win new business within the industry.
The role focuses on building long-term customer relationships, increasing sales, improving customer retention, and delivering an excellent customer experience from initial enquiry through to project completion.
Key Responsibilities:
* Manage a portfolio of existing customer accounts, maintaining regular contact to build strong relationships and maximise sales opportunities.
* Carry out proactive account management calls and quarterly account reviews.
* Identify and re-engage down-trading and dormant accounts to recover lost business.
* Monitor customer purchasing patterns and product trends to identify opportunities for upselling and cross-selling.
* Develop new business opportunities within existing industries and customer sectors.
* Handle customer enquiries professionally from initial contact through to order completion.
* Prepare and manage quotation requests, ensuring timely follow-up and conversion.
* Oversee customer projects from enquiry through to completion, providing regular updates and ensuring customer satisfaction.
* Work closely with the Sales Directors and Sales & Office Manager to achieve sales targets and business objectives.
* Collaborate with internal departments to ensure orders, quotations, and projects are processed efficiently.
* Liaise closely with the marketing team to develop customer-focused marketing campaigns and promotional activity.
* Request and coordinate marketing materials, product literature, brochures, email campaigns, and promotional content tailored to your customer accounts.
* Identify opportunities for targeted marketing campaigns based on customer feedback, buying trends, new product launches, and account management activity.
* Ensure CRM systems and customer records are maintained accurately with detailed account notes and follow-up actions.
* Resolve customer issues promptly, providing a high level of customer service at all times.
* Maintain a proactive approach to customer retention and continuous account growth.
If you are ready to take on this exciting challenge, don't miss out! Apply now and seize the opportunity to join their team. Simply click the 'Apply' button and submit your CV. We can't wait to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£15.38 - £15.38 per hour