Job Title:
Operations Manager
Type: Full time/ Permanent
Location:
Central London – three locations
Reports To:
General Manager
Overall Team:
Approximately 30–35 employees across both locations
Company Overview:
A premium artisan bakery and pâtisserie brand in Central London. Its boutiques offer handcrafted viennoiseries and pastries alongside speciality coffee. Products are made and finished in-house, prepared fresh throughout the day and regularly featured on social media.
Role Overview:
Reporting to the General Manager, the Operations Manager oversees the daily running of three locations, bringing together bakery production and front-of-house retail. This hands-on role supports the teams, protects product quality and ensures an excellent customer experience while keeping operations efficient and well organised.
Key Responsibilities:
* Oversee production and shop operations across all locations, ensuring products meet standards for freshness, quality and presentation and are available for daily demand.
* Manage and support Shop Managers, Supervisors, bakery and front-of-house teams, encouraging clear communication and effective teamwork.
* Plan staffing and rotas, monitor attendance and performance, and support recruitment, onboarding and training.
* Maintain high standards of customer service, shop presentation and cleanliness; resolve customer concerns and ensure daily procedures are followed.
* Oversee ordering and stock control for ingredients, packaging and supplies. Monitor waste, labour and operating costs against agreed budgets.
* Ensure food safety, allergen, hygiene and health and safety procedures are followed, with required checks and records maintained.
* Resolve operational issues promptly and coordinate equipment maintenance and repairs.
* Coordinate regular product photo shoots for social media, ensuring products, staff and locations are ready with minimal disruption to production and service.
* Update the General Manager on performance and priorities, recommend practical improvements, and support product launches, and seasonal promotions.
Person Specification:
* Experience managing teams and operations in a bakery, pâtisserie, café, restaurant or similar food business.
* A good understanding of food production and hospitality operations; experience across both back-of-house and front-of-house is an advantage.
* Confidence managing staffing, stock, waste and operating costs, with sound knowledge of food safety and hygiene.
* Strong organisation, communication and people-management skills, with the ability to balance changing priorities.
* A practical, proactive approach to solving problems and a commitment to product quality and excellent customer service.
* Comfortable working hands-on with teams across two Central London locations.
* Good basic IT Skills, including Microsoft Office and Excel, and good written English
Salary description
£60000.00 - £65000.00 per year