Our client is seeking an experienced Patient Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.
Key Responsibilities:
* Lead, motivate and develop a high-performing healthcare customer service team.
* Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.
* Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.
* Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.
* Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.
* Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.
* Support the onboarding of new healthcare professionals and operational growth initiatives.
* Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.
* Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.
* Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.
Experience and Skills Requirements
* Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.
* Demonstrable experience within a healthcare, medical, clinical, or regulated environment.
* Proven experience leading, developing, and managing teams.
* Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.
* Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.
* Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.
* A proactive, solutions-focused approach with excellent attention to detail.
* Experience driving operational improvements, service excellence, and patient-centred outcomes.
Advantageous
* Experience within private healthcare, professional services, or another highly regulated environment.
* Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.
* Experience managing operational change, transformation projects, and process improvement initiatives.
* Leadership or management qualifications.
* Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Salary description
£50000.00 - £50000.00 per year