Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire.
This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers.
What’s In It For You
Competitive salary package
Flexible and relaxed working environment
Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena
5% Company pension contribution
Group Life Assurance and Group Income Protection
Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)”
Required Skills & Experience
Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education
Experience supporting Windows and macOS endpoint operating systems
Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment
Experience supporting Microsoft 365, including:
Exchange Online
Teams
SharePoint Online
User and group management
Practical experience using PowerShell for administration or automation
Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs)
Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint)
Excellent communication skills with the ability to explain technical issues clearly to non-technical users
Strong analytical and problem-solving skills
Strong Familiarity with ITIL-aligned service desk processes and tools
Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude
Desirable Skills & Experience
Previous experience working within a Managed Service Provider (MSP) environment
Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation
Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience
Service Desk Institute or ITIL-aligned qualification
Key Responsibilities
Service Delivery & Support
Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations
Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune
Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune
Escalate complex issues where appropriate, ensuring clear technical notes and customer communication
Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards
Assist with change, problem, and asset management activities as required
Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month)
Microsoft Cloud & Modern Workplace
Support and administer Entra ID (identity, access, MFA, conditional access)
Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management
Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features)
Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity)
Use and develop PowerShell scripts to automate common administrative and support tasks
Skills Development & Collaboration
Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies
Assist with project-based work alongside the support function when required
Governance & Compliance
Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities
Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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Salary description
£33000.00 - £36000.00 per year