Our client, a well-established Safety & Security Systems Company, is seeking Resident Liaison Officers to join their team on a temporary basis. This is a fantastic opportunity to support residents while playing a key role in an important fire safety installation programme.
📍 The Role
Start Date: 12th October 2026
Pay Rate: £16.00 per hour
Duration: Until February/March 2027
Location: Stratford
Working Pattern:
4 days per week
Rotating shifts:
9:30am - 5:30pm/6:00pm
1:30pm/2:00pm - 8:00pm
Every third Saturday on a rota basis
🛠 Key Responsibilities
Visit residents to arrange access for upcoming fire alarm installations within their properties
Support residents in completing digital forms and booking appointments via an online portal
Create and update resident profiles using tablets and internal systems
Accurately record resident information and appointment details
Input all collected data into the SimPro system at the end of each shift
Liaise with engineers by ensuring appointment information is updated and communicated correctly
Escalate any resident concerns to the manager
Carry out general administration duties as required💡 Please note: this is "warm knocking" as all residents will have been contacted in advance and will be expecting your visit
✅ About You
Previous experience in a customer-facing, resident liaison, housing, community engagement or administrative role
Excellent communication and interpersonal skills
Friendly, professional and approachable manner
Strong organisational and time-management skills
Comfortable using tablets, online booking systems and databases
High attention to detail when recording information
Able to work in a fast-paced environment and manage a high volume of resident visits
Experience using SimPro would be highly advantageous
If you're confident communicating with residents, highly organised, and enjoy being out and about rather than sitting behind a desk all day, we'd love to hear from you! 📞🏡
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Salary description
£16.00 - £16.00 per hour