Role Overview
We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner.
In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney.
Key Responsibilities
Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies.
Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies.
First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately.
Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards.
Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment.
Experience & Technical Skills
Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment.
Demonstrable experience using, updating, and maintaining complex information management systems.
Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management.
Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information.
About You
Qualifications & Clearances
Literate and numerate to GCSE level (or equivalent).
Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Key Competencies
Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette.
Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material.
Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance.
Anti-Racism & Commitment to Diversity
Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice.
Please note due to the high number of applications only successful candidates will be contacted
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Salary description
£19.98 - £26.92 per hour