Working Monday to Friday over a 40 hour week, in a permanent capacity.
Initially 5 days working in the office, then after probation 4 days in the office & 1 day working from home.
Duties:
* Answer incoming customer calls & respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works
* Responsible for scheduling the field service engineers’ day to day work
* Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works
* Offer advice for minor technical queries & explain technical situations with customers in a user-friendly manner
* Prioritise & coordinate customer requests.
* Maximising the use of the engineer's
* Ensure efficient delivery of SLA's, planned works & rework service jobs.
* Make outgoing calls to follow up on service & maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office & the field service engineer
* Raise & issue pro-forma's, plus final invoices for completed works.
* Deal with the paperwork necessary for tracking service calls & any parts orders, ensuring that engineer’s parts are correctly ordered & allocated.
* Chase up parts / components back orders for all outstanding jobs.
Ideal Attributes:
* Experience in a service role booking in vehicle services & maintenance
* Experience in booking in Engineers & scheduling their work
* Experience in plant machinery, agricultural machinery, off highway machinery, municipal machinery, automotive, HGV, commercial vehicles or other forms of specialist machinery or vehicles is ideal
* Experience with CRM & / or ERP systems.
This role could suit someone working as a Workshop Controller, Service Supervisor, Fleet Controller, Atersales Coordinator, Transport Coordinator, Deport Service Coordinator, Workshop Service Coordinator, Vehicle Repair Coordinator, Vehicle Service Administrator or similar
The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds & areas close to these
Interviews are to take place immediately
Apply today
Salary description
£30000.00 - £34000.00 per year