Responsibilities:
To receive internal and external referrals of high level cases of ASB and to take appropriate steps to resolve these cases within the clients policies and procedures.
Take over management of escalating cases from the Neighbourhood Officers.
Provide training, support and advice to other members of staff for low level tenancy breaches and ASB
Draft appropriate legal notices in respect of enforcement action (Notices of Seeking Possession / Requiring Possession etc) in accordance with legal requirements.
Draft witness statements on behalf of victims and to represent the client in Court as required.
To carry out enforcement action as requested by Asset Management in regard to servicing compliance
To represent the client in Court in relation to enforcement action relating to all tenancy enforcement excluding income related cases.
To produce statistics relating to ASB casework and KPI's on a monthly basis
Attend meetings with other organisations and agencies in relation to the co-ordination and improvement of approaches to tackle ASB.
To act as the main point of contact for staff referring serious ASB cases and for all ASB cases involving Supported and Specialist Housing accommodation.
Work closely with other organisations involved in tackling issues of anti-social behaviour.
To work effectively with all members of the Housing Management Team to ensure that tenants and other customers receive a seamless and high quality service
Experience:
Possess a high level of numeracy
To possess a high level of interpersonal skills.
Ability to use IT systems effectively, including MS Office Word, Excel and Outlook.
Experience of working in a busy customer service environment
Salary description
£26.00 - £26.66 per hour