Location: Ely, Cambridgeshire, CB7 4EE
Salary: £32,046 to £35,570 per annum
Job Type: Full time, permanent
Hours: 37 per week (Monday to Thursday 8:45am to 5:00pm, Friday 8:45am to 4:30pm)
Closing Date: Friday 30 October 2026
About Us:
East Cambridgeshire District Council is a local government organisation serving residents and visitors across the region. We are committed to operating in a responsible and sustainable manner, and have recently been awarded silver accreditation from the Investors in the Environment scheme as well as being ranked 43rd out of 164 on the latest national council climate scorecard.
Customer Services Advisor - The Role:
Working primarily over the telephone, you will be the first point of contact for residents and stakeholders, providing a friendly, professional and efficient service. You will resolve customer enquiries wherever possible at first contact, and also provide face-to-face reception support and respond to email and online enquiries. Using the council's customer relationship management system, you will accurately log all customer interactions and undertake associated administrative tasks with full training provided. You will work collaboratively with colleagues to ensure our customers consistently receive an excellent level of service.
Customer Services Advisor - Key Responsibilities:
- Answer telephone calls, respond to emails and online enquiries, and provide reception cover on a rota basis
- Log customer interactions accurately using the council's customer relationship management system and maintain up-to-date customer records
- Assess and resolve customer enquiries at the first point of contact, escalating where necessary to appropriate council services
- Provide administrative support including data entry, record management and preparation of customer statistics
- Maintain current knowledge of council services, guidance and legislation relevant to customer enquiries
- Wear the provided uniform at all times to maintain a professional corporate image
Customer Services Advisor - You:
- Experience working in a customer-facing role with strong keyboard skills, or demonstrated relevant customer service experience
- Excellent listening, communication, interpersonal and organisational skills with the ability to manage sensitive information confidentially
- Proficiency in Microsoft Office and willingness to learn the council's IT systems, including customer relationship management software
- A positive can-do attitude, flexible and proactive approach with reliability and responsiveness to changing demands
- Ability to take ownership of customer queries and follow them through to completion
- Two GCSEs (or equivalent) in English and Maths, or relevant working experience in customer service
Benefits:
- Childcare scheme (in approved cases)
- Training and development opportunities
- Occupational health programme
- Uniform provided
- Holiday, sickness and pension scheme entitlements
Closing Date: Friday 30 October 2026
To submit your CV for this exciting Customer Services Advisor opportunity, click Apply today
Salary description
£32046.00 - £35570.00 per year