This is an exciting opportunity for a Support Coordinator with strong industry knowledge and excellent customer service skills to join a specialist team supporting customers with software and system-related enquiries.
The Opportunity
As a Support Coordinator, you will become a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal departments to ensure a high standard of service delivery. The position offers genuine scope to develop your technical knowledge and progress within the support function.
Main Duties
* Act as a first point of contact for customers via telephone, email and support ticketing systems.
* Investigate and resolve customer queries, escalating issues where necessary.
* Work alongside internal technical and training teams to ensure customer issues are dealt with effectively.
* Maintain accurate customer records and activity logs within the CRM system.
* Provide regular updates to customers regarding ongoing support cases.
* Assist with quality assurance and testing of software enhancements and new releases.
* Contribute to continuous improvement initiatives within the support department.
Candidate Requirements
* Previous experience within a customer service, support, administration or coordination role.
* Excellent communication skills, both written and verbal.
* Strong organisational skills with the ability to manage multiple priorities.
* A proactive and solutions-focused approach.
* Good working knowledge of Microsoft Office applications and CRM platforms.
* Experience working within the double glazing, windows and doors, conservatory, or wider fenestration industry is essential.
* An understanding of operational processes within a glazing business would be highly advantageous.
Desirable
* Previous experience supporting software systems.
* Knowledge of Business Micros, Window Designer, Evolution, or similar industry software.
* Experience providing higher-level technical support within the fenestration sector.
Benefits
* Fully remote working arrangement
* Competitive salary package.
* Supportive and collaborative team culture.
* Opportunities for ongoing training and career progression.
* Long-term stability within a growing specialist business.
If you have experience within the fenestration industry and are looking for a new challenge where you can combine your customer service skills with your sector knowledge, we would be keen to speak with you.
To find out more, click 'apply' or contact Dana at Chase Taylor Recruitment, quoting reference number MM6638
Salary description
£26500.00 - £30000.00 per year