A new opportunity to work in the social housing sector. The Head of Repairs and Maintenance will lead the delivery of a truly customer-focused repairs and maintenance management service. The role is specifically responsible for our directly delivering responsive and vacant home repair services. You will work with the Director of Homes and the Heads of Customer to ensure customers remain at the heart of the organisation and that we deliver on our regulatory, compliance and value for money requirements. Key to this role will be effective communications with customers, stakeholders, and colleagues, along with strong leadership and performance management. You will manage a team including Voids Manager, Habitations Manager and two maintenance managers. This is a 12 months FTC.
*Provide authentic, inspirational, and innovative leadership to provide an efficient, consistent, and right first-time customer experience.
*Responsibility for the delivery of responsive and vacant home repair services, work planning and scheduling, and works in relation to the Housing Disrepair & Habitation Act.
*Work collaboratively with senior management team to deliver operational plans to drive improvements in key corporate performance targets.
*Oversee the operational performance and delivery of the service for both directly employed colleagues and subcontractor resources to the agreed service standards.
*Insight into action - Implementation of strategies, policies and procedures relating to pre-emptive solutions for customers.
*Ensure full compliance with health and safety legislation and robust procurement and contract management systems.
*Ensures that disaster management, business continuity and other emergency plans are in place for the services under your control, and you continually review these with colleagues to cover the appropriate range of scenarios.
*Ensure compliance in respect of governance and adherence to relevant statutory and regulatory provisions.
*Manage risks associated with areas under the jobholder's control.
*Prepare, manage and control budgets, ensuring value for money is achieved and that expenditure is approved, questioned and controlled in line with agreed procedure.
*Ensure that the service delivered is in line with the requirements of customers and that the customer's voice is heard.
About you:
*Substantial Repairs and Maintenance experience in a customer-facing environment.
*Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management.
*Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally, including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business.
*Sound demonstrable financial & business acumen skills including management of budgets, risks and robust project management.
*Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports and decide future action/strategy.
*Extensive experience of Health, Safety, compliance and within the housing sector and / or commercial property sector.
*Significant experience of the Housing Health and Safety rating system (HHSRS), disrepair and the Human Habitation Act 2018.
Benefits:
- Agile working
- £57,014 to £63,349 salary
- 30 days holiday plus bank holidays. Increases with length of service
- Free health cover
- Buy and sell holidays
What you'll get in return
Flexible working options available.
What you need to do now
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Salary description
£57014.00 - £63349.00 per year