At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.
PURPOSE OF ROLE
As Legal Ops Administrator you will be responsible to support the Senior Legal Operations Administrator with all tasks associated with the medicals process of a claim. These include booking medicals, chasing medical agencies for appointments and reports, requesting medical records, contacting clients and progressing the file.
WHAT YOU WILL BE DOING
Book medicals as requested by fee earners using an online portal
Contact clients when they have missed a medical appt, ensuring a new one can be arranged
Chasing clients to return important documentation to move medicals process along
Liaising with different medical agencies for appts, reports, medical records and invoices
Assist file handlers with general queries to aid file progression
Manage the medicals inbox actioning emails from clients as well as medical agencies
Assist, when necessary, in performing administrative duties and dealing with consumer queries
Produce reporting to aid Management team in reviewing file progression
Work individually and as part of a team
SKILLS AND EXPERIENCE REQUIRED
Experience of working in the personal injury sector
Proven administration skills
Confident and capable decision maker;
Excellent written and verbal communication skills;
Demonstrate attention to detail
Ability to work under pressure to strict deadlines
Strong IT competence
Excellent customer service skills
PERSONAL ATTRIBUTES
Ability to problem solve using own initiative
Confident and capable decision maker
Ability to work under pressure to strict deadlines
Organised
Curious
Driven
Passionate
Unified
WHAT WE CAN OFFER YOU:
Annual leave: 25 days plus 8 days bank holidays (prorated)
Pension: (3% contributory)
Healthcare scheme: claim up to £1,000 per year back with Simply Health
Perks at Work: exclusive member discounts across a range of goods and services
Community Day on us: volunteer in your community for one day each year
CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher Gallup's Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.
But don't just take our word for it, come and find out for yourself!
*Please note this role is office-based in Kettering, Northamptonshire.
REF-(Apply online only)
Salary description
£26350.00 - £26350.00 per year